Olga Skaistkalne
Madrid
Summary
Multilingual freelance translator with expertise in English, Spanish, Russian, Estonian, and Polish. Specializes in the translation of finance, technology, marketing, and tourism-related texts. Demonstrates strong administrative skills and proficiency in computer-assisted translation tools to enhance accuracy and efficiency. Aiming to leverage linguistic abilities to deliver high-quality translations for diverse clients.
Overview
8
8
years of professional experience
Work History
Freelance Translator
Freelance Translator
02.2024 - Current
- Delivered multilingual translation expertise for diverse language combinations involving from and to English, from and to Spanish, from and to Russian, from Estonian, and from Polish.
- Proofread, edited and revised translated documents.
- Edited existing translations for grammar, spelling, punctuation, syntax, and style errors.
- Worked with translation tools such as Trados and Crowdin to enhance efficiency and accuracy in the translation process.
Customer Care Manager
Maternify
08.2023 - 11.2023
- Delivered customer care services in both Spanish and English, with the ability to seamlessly translate essential customer information from Spanish to English.
- Implemented strategies to measure and enhance customer satisfaction levels.
- Prepared documentation, reports, and logs to identify and manage sales metrics and support process driven activities.
Senior Team Lead in Customer Support
Wise
04.2021 - 05.2023
- Coordinated and oversaw operations with a focus on efficiency and quality.
- Lead cross-functional teams, emphasizing collaboration, and effective communication.
- Used tools such as Confluence, Looker, and dashboards for data analysis and visualization.
- Implemented and optimized performance metrics.
- Used agile project management methodologies to ensure adaptability and responsiveness.
- Participated in the recruitment process, from initial interviews to onboarding.
Team Lead in Customer Support
Wise
07.2019 - 04.2021
- Led a team of 12 individuals in achieving quarterly performance targets, exceeding goals.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Completed weekly and monthly quality assurance duties to provide feedback for improvements.
Customer Support Specialist and Translator
Wise
03.2018 - 06.2019
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Prioritized workloads to meet customer needs and maintain established deadlines in fast-paced environment.
- Converted web and app content from English to Russian.
- Utilized computer-assisted translation tools such as CAT software.
- Reviewed translations done by colleagues or third-party vendors for accuracy and consistency of style.
Travel Agency Representative and Tourist Guide
Baltic Kuurort Grupp OÜ
06.2017 - 02.2018
- Delivered simultaneous translation for international guided tours, demonstrating exceptional organizational abilities.
- Skilled in managing travel arrangements with a focus on client contentment.
- Skilled in financial reporting with proficiency in leveraging CRM tools.
Education
Master of Arts - Slavonic Languages and Cultures
Tallinn University
Tallinn, Estonia01.2020
Bachelor of Arts - Russian And Slavonic Philology
University of Tartu
Tartu, Estonia06.2017
Literary Translation -
Cursiva | Penguin Random House Grupo Editorial
Madrid, SpainSkills
- Fluent in English, Spanish, Russian, and Estonian
- Proficient in Polish
- Translation
- Computer-assisted translation
- Quality assurance
- Translation verification
- Subtitling and captioning
- Proofreading skills
- Marketing material translation
- Website localization
- Literary translation
- Customer behavior analysis
- Customer journey management
- Customer satisfaction measurement
- Operations management
- Cross-functional team leadership
- Data analysis and data visualization
- Performance metrics
- Agile project management
- Organizational skills
- Recruitment and talent growth
- Career development
Languages
Russian
First Language
English
Proficient (C2)
C2
Spanish
Proficient (C2)
C2
Estonian
Advanced (C1)
C1
Polish
Upper Intermediate (B2)
B2
Timeline
Freelance Translator
Freelance Translator
02.2024 - Current
Customer Care Manager
Maternify
08.2023 - 11.2023
Senior Team Lead in Customer Support
Wise
04.2021 - 05.2023
Team Lead in Customer Support
Wise
07.2019 - 04.2021
Customer Support Specialist and Translator
Wise
03.2018 - 06.2019
Travel Agency Representative and Tourist Guide
Baltic Kuurort Grupp OÜ
06.2017 - 02.2018
Master of Arts - Slavonic Languages and Cultures
Tallinn University
Bachelor of Arts - Russian And Slavonic Philology
University of Tartu
Literary Translation -
Cursiva | Penguin Random House Grupo Editorial
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