OLGA NIKOLAEVA

• Monitor and investigate suspicious transactions involving cryptocurrency payments.
• Identify emerging fraud patterns and propose preventive measures.
• Collaborate with the security and compliance teams to mitigate risks.
• Develop internal procedures for risk assessment and reporting.

• Monitor and investigate suspicious transactions involving cryptocurrency payments.
• Identify emerging fraud patterns and propose preventive measures.
• Collaborate with the security and compliance teams to mitigate risks.
• Conducted video verifications for potentially high-risk players to ensure identity accuracy and compliance with internal security standards.
• Created comprehensive training guides and process documentation for the team in Confluence to streamline onboarding and improve operational efficiency.
• Performed analysis of affiliates and business partners to assess performance, identify risks, and optimize collaboration outcomes.
• Quality management of department staff performance

• Monitored player activity in real time and identified unusual or high-risk behavioral patterns. • Built and maintained long-term relationships with VIP players to increase loyalty and engagement. • Delivered high-quality communication across multiple channels, including chat, email, and phone. • Maintained player retention and satisfaction in fast-paced and high-pressure environments. • Prepared structured daily reports and documented key operational insights. • Collaborated with cross-functional teams (Risk, Payments, Support) to resolve cases efficiently. • Handled complex player requests requiring personalized solutions, empathy, and clear communication. • Ensured consistent service quality and adherence to internal operational standards.

• Launched and led marketing projects across various sectors.
• Managed client relations, budgeting, and cross-functional coordination.

• Built a beauty service brand from the ground up.
• Managed communication and coordination with suppliers and manufacturers, overseeing the full cycle of procurement.
• Prepared, reviewed, and negotiated supply agreements and contracts to ensure smooth and timely deliveries.
• • Managed VIP-segment clients, providing personalized support and maintaining strong long-term relationships.
• Resolved crisis situations quickly and effectively, ensuring high satisfaction and retention among high-value players.