Olga Kuchynska
Madrid
Summary
A quick learner passionate about new technology, a strong critical thinker who is not afraid to take on challenges and find solutions, always taking complete ownership and delivering on time.
Successfully finished an online course on "Business Analysis in IT" from Beetroot Academy, June - October 2022.
Currently enrolled in the “Quality Assurance” course from Mate Academy, Ukraine.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Premium & Policy Specialist
Wix.com Ltd
11.2021 - Current
- Responsible for addressing and solving users' billing issues (management of premium subscriptions, refunds, issues with payment processing)
- legal issues (copyrigh and trademark infringement, fishing cases, privacy policy & cookies, account access, dispute cases)
- risk issues (fraud, chargebacks)
Customer Support Specialist
Wix.com
11.2019 - 10.2021
- Provided technical solutions to customers issues
- Maintained one of highest KPI among customer support team members, solving 30 tickets per day with average satisfaction rate of 90 points out of 100 points
- Reported bugs to development teams
- Analyzed customer behavior and provided practical recommendations to users on how to enhance their online presence through website design, email marketing etc
- Trained and offered monitoring to new hires during onboarding
- Promoted to work with premium clients due to strong performance, great problem-solving and communication skills, as well as stress resistance
Communications Officer
Federation of Canadian Municipalities
10.2015 - 09.2019
- Produced and managed content for project’s official website and social media channels
- Conducted over 30 interviews with Ukrainian and foreign city mayors, deputies, and field experts
- Translated articles, interviews, reports etc from Ukrainian into English and vice versa
- Helped develop and implemented project's communications strategy.
Communications Manager
NGO International Center for Policy Studies
04.2014 - 10.2015
- Developed and maintained contacts with state and local media outlets to ensure representation of organization in national press
- Translated publications on political and economic topics
- Performed consecutive interpretation for representatives of international organizations, foreign journalists and experts
- Assisted in organizing public events for diplomats, ministers, and ambassadors from Germany, UK, Israel, Spain, Portugal, USA etc.
Education
Master of Arts - Political Science
Deusto University
Bilbao06.2013
Master of Arts - International Relations
Ivan Franko National University
Lviv06.2011
Skills
- Jira Software
- Confluence
- Figma
- Balsamiq
- Excel
- PostgreSQL
- TestRail
- PowerPoint
- Word
Additional Information
- In 2017, participated in a 3-week EVS project aimed at preserving the cultural heritage of France in Vitre, Bretagne, joining a group of international volunteers. In 2016, was among the 45 candidates selected out of 150 applicants who attended a Polish government- funded summer school “Solidarity for Peace Summer School 2015” in Krakow, Poland. In 2013, participated in a Model United Nations conference (TEIMUN) in The Hague. In 2012, joined a renewable energy project in the frameworks of the Youth in Action Program held in Bisaccia, Italy.
Certification
Business Analysis in IT
Languages
Ukrainian
Bilingual or Proficient (C2)
Russian
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Upper intermediate (B2)
French
Intermediate (B1)
Timeline
Premium & Policy Specialist
Wix.com Ltd
11.2021 - Current
Customer Support Specialist
Wix.com
11.2019 - 10.2021
Communications Officer
Federation of Canadian Municipalities
10.2015 - 09.2019
Communications Manager
NGO International Center for Policy Studies
04.2014 - 10.2015
Master of Arts - Political Science
Deusto University
Master of Arts - International Relations
Ivan Franko National University
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