Oleksandra Polkovnikova

• Greeting and assisting customers upon arrival.
• Managing reservations and court bookings.
• Handling phone calls, emails, and customer inquiries.
• Processing payments and maintaining accurate records.
• Providing information about club services, memberships, and events.
• Ensuring a clean and welcoming reception area.

• Undertaking candidate searches for assignments utilising advertising, database searching, head-hunting, networking, social media;
• Undertaking extensive telephone interviews with candidates and presenting suitable candidates;
• Ensuring that timesheets are returned in a timely fashion each week;
• Maintenance of employee files - ensure that all personnel forms and required documentation are up to date and filed correctly;
• All administration duties around the recruitment process; Expanding client base through direct selling and business development.

• Design and implement overall recruiting strategy ;
• Develop and update job descriptions and job specifications;
• Social media marketing (creating ads video content for Instagram, Facebook, YouTube)
• Perform job and task analysis to document job requirements and objectives;
• Screen candidates resumes and job applications;
• Onboard new employees in order to become fully integrated;
• Interviewed and hired staff fitting job and team requirements.

• Managed front office operations by maintaining a professional and welcoming environment.
• Responded to telephone enquiries from clients, vendors and members of public.
• Performed basic bookkeeping tasks when required; helped maintain financial transparency.
• Kept reception area clean and organised to uphold professional Spa reputation.
• Handled customer complaints in a timely manner, resulting in increased satisfaction levels.
• Maintained reception area stock of important forms and brochures.