Oleksandr Plutov
Summary
Accomplished Product Owner with a proven track record at A-Bank, adept at launching and enhancing international payment systems, including SWIFT and SEPA. Skilled in project management and customer experience optimization, demonstrated by successful product launches and a robust fraud detection model. Excels in team leadership and strategic planning, ensuring seamless payment operations.
Overview
10
10
years of professional experience
Work History
Product Owner/Head of Payments Department
A-Bank
08.2019 - Current
- Integration with international payment providers (such as Payonner, WesternUnion, MoneyGram, SEPA transfers and other)
- Analyze customer needs and improving user experience through measuring Net Promoter Score (NPS )
- Experience in launching products from scratch, starting from MVP format and up to a full-fledged product.
- Billing support function
- Building a fraud detection model for international payments
Head of Customer Service Department SWIFT Payments
Privatbank
11.2017 - 08.2019
- Management of the customer support department for inquiries regarding SWIFT international payments.
- Processing of interbank SWIFT messages (MT103, MT199).
- Enhancement of the process for sending and processing SWIFT payments.
Supervisor of Customer Service Department "SWIFT"
Privatbank
08.2016 - 11.2017
Consulting clients on SWIFT-related issues and resolving problem-solving inquiries.
Payments Help Desk Specialist
Privatbank
02.2014 - 08.2016
- Resolving technical and operational issues arising from payment transactions.
- Conducting diagnostics and analysis of errors in payment operations and finding solutions.
- Ensuring prompt and efficient resolution of customer inquiries related to payments.
Education
Master of Science - Finance
Zaporizhzhia National University
Ukraine07.2012
Skills
- Experience launching international money transfer systems in a mobile application from scratch
- Handling pay-out services including Payoneer, SWIFT, SEPA, MoneyGram, IntelExpress, RIA, and Western Union
- Project management for the development and implementation of new payment features, including resource planning and budget management using Jira
Languages
Ukrainian
Bilingual or Proficient (C2)
Russian
Bilingual or Proficient (C2)
English
Intermediate (B1)
Timeline
Product Owner/Head of Payments Department
A-Bank
08.2019 - Current
Head of Customer Service Department SWIFT Payments
Privatbank
11.2017 - 08.2019
Supervisor of Customer Service Department "SWIFT"
Privatbank
08.2016 - 11.2017
Payments Help Desk Specialist
Privatbank
02.2014 - 08.2016
Master of Science - Finance
Zaporizhzhia National University
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