Olanya Daniel Pauma
Corralejo
Summary
Dynamic professional with a proven track record at Amazzzing Travel, enhancing guest experiences through expert event planning and multilingual communication. Excelled in guest relations management and technical problem-solving, boosting satisfaction and operational efficiency. Skilled in safety awareness and social media promotion, consistently achieving positive outcomes in diverse team environments.
Overview
7
7
years of professional experience
Work History
Hostel Volunteer
Amazzzing Travel
11.2024 - Current
- Provided personalized recommendations for local attractions, restaurants, and events to enhance guests'' overall experience in the area.
- Organized group activities for guests, creating opportunities for cultural exchange and fostering a sense of community within the hostel.
- Participated in regular staff meetings to share updates, discuss challenges, and brainstorm ideas for continuous improvement within the hostel.
- Streamlined check-in and check-out processes for enhanced efficiency and reduced waiting times for guests.
- Provided support in financial operations by accurately recording transactions, managing cash flow, and assisting with budgeting processes.
- Improved hostel cleanliness through regular maintenance, inspections, and timely housekeeping tasks.
- Collaborated with local businesses to establish partnerships that benefited both parties through increased exposure or shared resources.
- Managed inventory effectively by conducting regular stock checks, ordering supplies as needed, and minimizing waste where possible.
- Developed rapport with guests from diverse backgrounds through active listening skills, empathy, and genuine interest in their travel experiences.
- Assisted in marketing efforts with social media updates, promotional materials, and online presence management.
- Proactively addressed maintenance issues, ensuring timely repairs to minimize disruptions to guest experience.
- Enhanced guest satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Ensured smooth operation of reception desk by answering phone calls professionally, managing mail deliveries efficiently, and handling administrative tasks diligently.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Reduced risks by maintaining clean and organised work environment.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
Paradise Beach Club and Resort
Paradise Resort
04.2023 - 10.2024
- seamless execution and guest satisfaction.
- Coordinated and executed various events to enhance guest experiences.
- Planned and oversaw events, contributing to the overall success and reputation of Paradise Beach Club and Resort.
- Organized and managed events, ensuring seamless execution and guest satisfaction.
- Developed and executed promotional campaigns to enhance guest engagement and increase resort visibility.
- Coordinated promotional events and activities to boost guest satisfaction and drive revenue growth.
IT Analyst
PepsiCo
05.2018 - 05.2019
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
- Improved user experience, monitoring feedback and making necessary adjustments to software applications.
- Troubleshot critical incidents involving network outages or security breaches, swiftly implementing remediation plans to minimize impact on operations.
- Developed custom solutions for clients, tailoring technical specifications to meet unique needs.
Education
Bachelor of Science - Information Technology
Makerere University
01-2018
Skills
- Safety awareness
- Cooking
- Multilingual proficiency
- Laundry management
- Social media promotion
- Guest relations management
- Tour guiding
- Basic accounting
- Cleaning and sanitizing
- Food safety
- Food preparation
- Housekeeping
- Guest relations
- Event planning
- Event preparation
- Customer service
Accomplishments
- Supervised team of 200 staff members in India.
- Resolved product issue through consumer testing.
- Collaborated with team of 200 by time i left India in the development of PepsiCo Project in Hyderad.
- Achieved certificate and award for best help desk agent for customer service under PepsiCo Project through effectively helping clients with there problems.
Languages
Spanish
Upper intermediate (B2)
English
Bilingual or Proficient (C2)
Timeline
Hostel Volunteer
Amazzzing Travel
11.2024 - Current
Paradise Beach Club and Resort
Paradise Resort
04.2023 - 10.2024
IT Analyst
PepsiCo
05.2018 - 05.2019
Bachelor of Science - Information Technology
Makerere University
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