Open To Work
Nyah Hope
Program Coordinator
Minneapolis
Summary
Results-driven program management professional with strong organizational abilities and attention to detail. Extraordinary ability to anticipate needs, streamline administrative processes, maintain accurate documentation, enhance organizational efficiency, and support smooth project delivery. Proven track record of team collaboration and flexibility in adapting to evolving needs. Known for reliable performance, effective problem-solving, and focus on achieving impactful results.
Overview
1
1
Certification
17
17
years of professional experience
5
5
years of post-secondary education
Skills
Data entry
Database management
Schedule coordination
Report writing
Scheduling management
Calendar management
Event planning
Multitasking and organization
Calendar coordination
Prioritization skills
Creative problem solving
G suite
Administrative support
Multiple priorities management
Work History
Program Assistant
Center for Policing Equity
07.2024 - 04.2026
- Coordinated program calendars, meeting logistics, and follow-up actions for cross-functional teams.
- Prepared documents, correspondence, and presentation materials for internal and external stakeholders.
- Tracked program data, maintained accurate records, and organized confidential files.
- Supported grant-related administration by tracking KPIs, compiling materials, and updating submission requirements.
- Communicated with partners to confirm deliverables, deadlines, and project status updates.
- Reviewed reports for accuracy, consistency, and alignment with program requirements.
- Streamlined routine administrative workflows to improve team responsiveness and operational efficiency.
- Implemented centralized record-keeping system to improve overall data accuracy and accessibility for team members.
- Coordinated event logistics, including venue selection, team travel, catering arrangements, and attendee registration processes.
Program Coordinator
Foster Arizona
02.2024 - 06.2024
- Coordinated program schedules, participant communications, and daily administrative workflows.
- Tracked placement, service, and referral records to maintain accurate program documentation.
- Prepared reports, updates, and correspondence using consistent data collection procedures.
- Collaborated with case managers and partner agencies to resolve service coordination issues.
- Supported outreach, onboarding, and event logistics to strengthen participant engagement.
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
- Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
- Managed budgets and resources for successful execution of multiple programs simultaneously.
- Assisted in the development of grant proposals, securing funding for vital program initiatives.
- Negotiated with vendors for services and supplies, achieving cost savings while maintaining quality.
- Increased participant engagement by tailoring program content to meet diverse community needs.
- Conducted thorough needs assessments to identify community requirements, shaping future program development.
- Optimized budget allocation by closely monitoring expenses and adjusting plans as needed.
- Spearheaded volunteer recognition program that boosted volunteer retention and engagement.
Mortgage Loan Processor
USA Mortgage Corporation
01.2021 - 10.2022
- Verified borrower income, assets, credit, and employment to satisfy underwriting and compliance requirements.
- Processed conventional, FHA, and VA loan files from application through closing with consistent documentation accuracy.
- Coordinated with loan officers, underwriters, title companies, and closing agents to resolve file conditions.
- Managed loan pipeline deadlines, tracked disclosures, and monitored status updates throughout origination workflow.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout the entire mortgage process.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Optimized workflow management by prioritizing high-priority tasks and meeting strict deadlines consistently.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
- Analyzed credit reports to assess risk and determine applicants' ability to repay loans.
Senior Account Manager
LoanDepot.com LLC
03.2020 - 12.2020
- Managed borrower and referral partner relationships across mortgage pipeline to support timely loan progress.
- Coordinated communication between sales, operations, and underwriting teams to resolve account issues quickly.
- Reviewed loan files for accuracy and completeness before submission to improve processing efficiency.
- Maintained CRM records and account notes to ensure consistent follow-up and service continuity.
- Resolved escalated servicing concerns by identifying issues and delivering clear, timely solutions.
- Monitored account activity to prioritize urgent requests and prevent delays in closing workflows.
- Mentored junior account management professionals to develop skills and increase company revenue.
- Achieved or exceeded company-defined sales quotas.
Property Manager and Head of Legal Department
Williams Investments
08.2017 - 10.2018
- Oversaw daily property operations, ensuring timely maintenance, tenant communication, and lease compliance.
- Streamlined rent collection processes, significantly reducing late payments.
- Facilitated successful acquisition and integration of new properties into management portfolio.
- Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Advised senior management on legal matters, contributing to informed decision-making processes.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Coordinated vendor scheduling, service contracts, and repairs to maintain safe, functional properties.
- Monitored rent collections, lease renewals, and delinquency follow-up to support revenue stability.
- Resolved tenant concerns promptly, maintaining positive relationships and consistent service standards.
- Reviewed property budgets, invoices, and operating expenses to improve cost control and accuracy.
- Led staff training on property procedures, documentation, and customer service expectations.
- Prepared occupancy reports, lease documentation, and compliance files for ownership review.
- Followed up on delinquent tenants and coordinated collection procedures.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Listing Manager
Real Estate Solutions Group - RESG
07.2015 - 07.2017
- Managed MLS listings from input through publication, ensuring accuracy across property details, pricing, and status updates.
- Coordinated listing preparation with agents, photographers, and vendors to maintain timely marketing readiness.
- Reviewed contracts, disclosures, and supporting documents for compliance before activating property listings.
- Updated CRM and transaction systems to track listing progress, deadlines, and required follow-up actions.
- Completed "Cash for Keys" and Broker Price Opinions (BPOs) for bank owned properties
Transaction Coordinator
REMAX Elite
07.2014 - 07.2015
- Managed communication between agents, clients, lenders, title companies, and escrow teams to keep transactions moving.
- Coordinated real estate transaction files from contract to closing, ensuring accurate documentation and compliance.
- Reviewed purchase agreements, disclosures, and addenda for completeness before submission and closing.
- Tracked deadlines, contingencies, and closing milestones to prevent delays and missed requirements.
Front End Supervisor and Accounting Clerk
Fred Meyer
04.2009 - 04.2013
- Supervised front end associates, ensuring smooth cashier, courtesy clerk, and service desk coverage.
- Trained new cashiers on POS procedures, payment handling, and customer service standards.
- Resolved customer complaints and transaction issues quickly to maintain positive shopping experiences.
- Monitored register activity, cash handling, and till accuracy to support loss prevention practices.
- Presented audit findings to accounting manager after reviewing results and paperwork.
- Strengthened financial operations by conducting bank reconciliations and financial reporting.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Education
Master of Education - Learning Design And Technology
Arizona State University
Tempe, Arizona 10.2026 - Current
Bachelor of Arts - Community Advocacy And Social Policy
Arizona State University
Tempe, Arizona 03.2020 - 05.2025
Certification
Fingerprint Clearance Card
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeContract WorkLocation Preference
RemoteHybridLocation: Minneapolis, Minnesota
Open to relocation: No