NWOSU LOVETH OGECHI
Barcelona
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Van Ameyde
09.2021 - 06.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Volotea
03.2020 - 07.2021
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
Customer Service Representative
Comdata group
02.2016 - 09.2019
- Resolved customer queries over phone and by email.
- Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely first-time resolutions
- Addressed customer service enquires quickly and accurately.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Master of Business Administration Communication -
school of management
Barcelona 2021
Higher National Diploma - Communication
university institute of Abuja
Nigeria2015
Skills
- Customer needs analysis
- Problem-solving
- Call centre experience
- Active listening
- Remote teamwork
- LANGUAGES
- C2French:
- Proficient
- C2English:
- Friendly and efficient customer service team member devoted to
- Maximising customer satisfaction with exceptional service and
- Support Knowledgeable about industry standards with strong skill in
- Retaining product and service information to provide effective issue
- Resolution Skilled in promoting sales to increase revenue while
- Addressing diverse issues
Languages
French
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Customer Service Representative
Van Ameyde
09.2021 - 06.2022
Customer Service Representative
Volotea
03.2020 - 07.2021
Customer Service Representative
Comdata group
02.2016 - 09.2019
Master of Business Administration Communication -
school of management
Higher National Diploma - Communication
university institute of Abuja
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