Nury Otero Cosme
Summary
Administrative staff with more than 10 years of experience in different departments, being responsible for the security of the sales force and support for HHRR, EHS, and finance departments.
With more than 13 years of career as administrative and auxiliary personnel in different areas and departments, supporting the implementation of new human resources strategies and company policies.
Overview
16
16
years of professional experience
Work History
Personal Assistant Director
British American Tobacco
01.2011 - Current
- Provision of reliable and efficient secretarial and administrative support for HoF External Affairs Iberia, HoF Finance Iberia and Iberia Legal Manager, as well as support for the Senior Executive Assistant of the Iberia Cluster Manager, the Iberia HR Manager, the Iberia Trade Support Manager and the Head of Activation and Deployment of the Iberia Brand executing the same assistance tasks to provide all of them with competent assistance for their personal requests and needs
- Secretarial support provided to the people mentioned above
- This includes: daily update, coordination, and maintenance of the agendas (also for maintenance of Records Management in line with Company guidelines; apply EHS & security procedures according to policy; reception, codification, registration & filing processes, and PO closure at year end
- Volume: estimated PO to be placed 140 / estimated Invoices to be processed: 350
- Support functional requirements related to vendor management and payments when applicable.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Reduced workplace accidents through proactive risk assessments and hazard identification initiatives.
- Bolstered executive decision-making, conducted preliminary research on potential business ventures.
- Coordinated audits of company facilities to ensure adherence to established regulations while identifying areas for improvement within EHS processes.
- Enhanced employee safety awareness by conducting regular training sessions and workshops.
- Facilitated open communication channels between departments regarding EHS concerns or suggestions, promoting a unified approach towards workplace safety.
- Devised and monitored safety performance metrics to assess and improve safety performance.
Renfe Operator Personal Assistant
RENFE
01.2009 - 03.2011
- Flight management and reservations, event organization, internal personnel policies, billing, suppliers.
- Handled emergency situations calmly and effectively while prioritizing passenger safety above all else.
- Consistently met company performance targets for punctuality, safety, and customer satisfaction ratings.
- Collaborated with maintenance teams to address mechanical issues, minimizing downtime and disruptions to service.
- Communicated effectively with dispatchers and other team members, supporting seamless coordination of rail traffic across the network.
- Served as an ambassador for the company brand through professional conduct both on-boarding trains and at station platforms.
- Stayed up-to-date on industry regulations, attending workshops and conferences to maintain current knowledge of best practices.
Education
Sap Invoices -
Adams Academy
Madrid, Spain12.2008
Bachelor of Business Administration - Business Administration And Management
Madrid Vallecas Professional Studies Center
Madrid, Spain12.2007
Skills
- Knowledge of Environmental Health
- EHS Management
- Risk Management
- Familiarity with Regulatory Agencies
- Safety Training & Compliance
- Regulatory Compliance
- Risk Assessment Tools
- Training and Development
- Administrative Support
- File and database management
- Invoice Processing
Languages
Spanish
English
Portuguese
Timeline
Personal Assistant Director
British American Tobacco
01.2011 - Current
Renfe Operator Personal Assistant
RENFE
01.2009 - 03.2011
Sap Invoices -
Adams Academy
Bachelor of Business Administration - Business Administration And Management
Madrid Vallecas Professional Studies Center
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