Nurana Aliyeva
Barcelona
Summary
Detail-oriented professional with extensive experience in administrative support, virtual assistance, and sales coordination within global companies. Demonstrates strong communication and problem-solving skills, along with effective schedule management, customer relations, and operations streamlining. Brings a global perspective to every role as a multilingual individual proficient in Azerbaijani, English, Russian, Turkish, and conversational Spanish.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Virtual Sales Manager
Pure Imagination Company
04.2022 - Current
- Managed client relations and sales follow-ups, ensuring timely and effective communication
- Drafted and managed quotes, invoices, and contracts, maintaining accuracy and professionalism
- Streamlined payment processes, ensuring timely follow-ups and financial accuracy.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Training and Development Manager
Global Food Company
01.2022 - 07.2023
- Developed and implemented training programs to improve employee skills and organizational performance
- Managed scheduling and logistics for training sessions, ensuring efficient delivery and coordination
- Collaborated with cross-functional teams to address training needs and optimize program effectiveness.
- Promoted a culture of continuous improvement, implementing best practices in adult education methodologies across the organization.
Virtual Administrative Assistant
Ignite Fitness Academy
11.2021 - 07.2022
- Coordinated calendars and scheduled meetings, contributing to efficient team operations
- Handled data entry and administrative tasks, maintaining accurate records and reports.
- Ensured accuracy in data entry tasks while upholding strict attention to detail for consistent quality control measures within company databases.
Assistant Restaurant General Manager
KFC Baku
07.2015 - 08.2020
- Supported the General Manager in overseeing daily operations, focusing on customer satisfaction and team performance
- Managed staff scheduling, payment processing, and booking, ensuring smooth and efficient operations.
- Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.
Education
Master of Arts - Tourism Management
Azerbaijan Tourism And Management University
01.2017
Bachelor of Arts - Translation
Azerbaijan University of Languages
01.2014
Skills
- Administrative Management
- Email & Calendar Management
- Sales Coordination & Follow-ups
- Customer Service & Support
- Payment Coordination & Follow-ups
- Problem Solving & Efficiency Optimization
- Invoicing and Billing
Certification
IELTS 8.0, IDP Education Ltd, 08/01/24
Topsoftskills
- Communication
- Attention to Detail
- Collaboration
- Problem Solving
- Work Ethic
- Multicultural Sensitivity
Languages
Azerbaijani
Bilingual or Proficient (C2)
English
Advanced (C1)
Turkish
Advanced (C1)
Russian
Upper intermediate (B2)
Spanish
Elementary (A2)
Timeline
Virtual Sales Manager
Pure Imagination Company
04.2022 - Current
Training and Development Manager
Global Food Company
01.2022 - 07.2023
Virtual Administrative Assistant
Ignite Fitness Academy
11.2021 - 07.2022
Assistant Restaurant General Manager
KFC Baku
07.2015 - 08.2020
Master of Arts - Tourism Management
Azerbaijan Tourism And Management University
Bachelor of Arts - Translation
Azerbaijan University of Languages
IELTS 8.0, IDP Education Ltd, 08/01/24
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