NOUADJEU ACHILLE
Customer Service
Barcelona,B
Summary
Customer-focused professional experienced in both physical and hybrid environments, providing support remotely and onsite. Strong communicator with proven ability to manage CRM workflows, assist customers, and support sales processes. Skilled in guiding and advocating for senior clients with empathy and respect. Brings strategic thinking, problem-solving ability, and reliability to every role. Adept at handling multiple tasks, maintaining accuracy, and delivering actionable solutions. Known for building strong relationships, collaborating effectively with teams, and adapting quickly to changing needs. Seeking a full-time customer service role that leverages interpersonal skills, time management, and a results-driven approach.
Overview
6
6
years of professional experience
3
3
Languages
1
1
Certificate
Work History
Senior Advisor – International Marketing & Customer Care Support
Fourni-Tout
03.2020 - 10.2025
- Managed multichannel customer support operations, improved CRM workflows, and ensured high customer satisfaction.
- Handled complex complaints, supported hybrid coordination for international clients, and strengthened client relationships through strategic guidance.
- Mentored junior advisors, boosted team performance, and delivered regular training to improve productivity.
- Developed tailored client solutions, conducted market and competitor analysis, and ensured alignment with industry trends.
- Supported financial planning activities, managed client portfolios, prepared reports, and assisted brokers with research and transactions.
- Reviewed tax filings, Social Security benefits, and compliance details to ensure accuracy and proper deductions.
- Built strong stakeholder partnerships through consistent communication and collaboration.
- Created business plans, identified target customers, and handled inquiries both in person and over the phone.
- Represented the company at industry events, strengthening brand presence and expanding networks.
- Conducted safety inspections and provided recommendations to maintain health and safety standards.
Education
Bachelor's Degree - Architecture & Construction
Catholic University of Buea
Buea, CameroonHigh School Diploma -
SUMMERSET BILINGUAL COLLEGE
BUEA, CAMEROON 04.2001 -
Skills
Customer Service & Communication
Customer Support (Remote & Onsite) Complaint Handling Active Listening Effective Communication Client Engagement Professionalism Teamwork & Collaboration Team Building
Technical & Digital Tools
CRM Systems Microsoft Office Google Workspace Zoom Data Entry Tools Hybrid Communication Platforms Workflow Documentation
Operational & Analytical Skills
Problem-Solving Time Management Multitasking Organizational Skills Sales Tracking & Lead Follow-Up Market Research & Monitoring Data Analytics Risk Assessment Compliance Awareness Client Relationship Management
STRENGTHS
Reliable, proactive, strong communicator, fast learner, customer-driven, able to work under pressure.
Microsoft office, Power Point, Excel and Canva
Technical Skills
• Microsoft Word: Creating, editing, and formatting documents; preparing reports and letters.
• Microsoft Excel: Managing spreadsheets, using formulas, organizing data, and creating basic charts.
• Microsoft PowerPoint: Designing and presenting professional slide decks.
• Canva: Creating visual content such as posters, social media graphics, and simple presentations.
Timeline
BACHELOR CERTIFICATE
12-2020
Senior Advisor – International Marketing & Customer Care Support
Fourni-Tout
03.2020 - 10.2025
High School Diploma -
SUMMERSET BILINGUAL COLLEGE
04.2001 -
Bachelor's Degree - Architecture & Construction
Catholic University of Buea
Certification
BACHELOR CERTIFICATE
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
English
Bilingual or Proficient (C2)
French
Upper intermediate (B2)
Spanish
Beginner (A1)
Software
Microsoft Word Microsoft Excel Microsoft PowerPoint Canva Data entry Workflow documentation Time management Customer relationship management
Work Preference
Work Type
Full TimePart TimeContract WorkInternshipLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balanceWork from home optionPaid time offTeam Building / Company RetreatsPersonal development programsFlexible work hoursCompany CultureHealthcare benefitsCareer advancementQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Interests
Achieving my goals of helping people