Noelia Mañas Lucas

- Answers customers’ questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources.
- Maximizes customer operational performance by providing help desk resources and technical advice.
- Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching employees.
- Manages customer service staff, communicates job expectations, and performs appraisals and job reviews.
- Meets customer service financial objectives by forecasting requirements, prepares annual budgets, and schedules expenditures.
-Improves customer service quality results by conducting surveys and studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results.
Implements production, productivity, quality, and customer-service standards.
Contributes customer service information and recommendations to strategic plans and reviews.
Enforces company policies and procedures.
Determines customer service requirements by maintaining contact with customers.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
• Met with clients, delivering presentations, and educating on product and service features and offerings.
• Established and cultivated solid business relationships with new or existing customers.
• Recruited and hired top-level talent to add value and expertise to sales department.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Delivered prompt service to prioritize customer needs.

- English and French translations from several departments
- Assistance in travel and/or international client visits.
- Tasks of Direction Secretary

- Monthly sales statistics
- Daily contact with international subsidiaries
- Complete commercial process of International clients