NKOUM A SEYI MARIE THERESE
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
4
4
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTIVE
CarNext
07.2023 - 11.2024
- Managed timely and effective replacement of damaged or missing products.
- Greet and assist customers with car rental enquiries
- Provide information about rental packages and products
- Process rental applications and paperwork
- Handle payments and deposits
- Provide customer service and resolve enquiries
- Ensure customer satisfaction
CUSTOMER SERVICE REPRESENTATIVE
CAMEROON AIRLINES
02.2021 - 02.2023
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Verified travel documents and provide boarding passes.
Education
Gestion De La Chaine D' Approvisionnement
INSTITUT UNIVERSITAIRE SIANTOU
YAOUNDE06-2020
High School Diploma -
Lycee Bilingue De New Bell
Douala06-2017
Skills
- Customer service
- Active listening
- Computer proficiency
- Complaint handling
- Travel planning
- CRM software
Languages
French
Bilingual or Proficient (C2)
Spanish
Intermediate (B1)
English
Intermediate (B1)
Catalan
Beginner (A1)
Timeline
CUSTOMER SERVICE REPRESENTIVE
CarNext
07.2023 - 11.2024
CUSTOMER SERVICE REPRESENTATIVE
CAMEROON AIRLINES
02.2021 - 02.2023
Gestion De La Chaine D' Approvisionnement
INSTITUT UNIVERSITAIRE SIANTOU
High School Diploma -
Lycee Bilingue De New Bell
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