Summary
Overview
Work History
Education
Skills
Education And Certifications
Languages
Timeline
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Nino Koblianidze

Nino Koblianidze

Barcelona

Summary

Dedicated and innovative professional with a proven track record in strategic relationship-building and managing diverse client portfolios. Award-winning with a passion for exceptional customer service, achieving a 97% satisfaction rate. Committed to nurturing lasting partnerships and consistently exceeding expectations for mutually beneficial outcomes.

Overview

15
15
years of professional experience

Work History

International Accounts Manager-Insurance Consultant

Willis Towers Watson
Remote in Spain
01.2017 - Current
  • Engineered custom insurance solutions, driving a 20% increase in business revenue over two years through strategic Request for Proposals (RFPs)
  • Excelled in negotiations with global insurers, securing terms that contributed to a customer retention rate of over 95%
  • Conducted comprehensive training sessions on new insurance products and regulatory changes, ensuring understanding and compliance
  • Managed and facilitated Anti-Money Laundering (AML) reporting processes to regulatory authorities, ensuring compliance with International and local regulations and guidelines.

Compliance Officer

JSC Insurance Company GPI Holding-Vienna Insurance Group
Tbilisi
11.2015 - 01.2017
  • Pioneered the development of AML software, boosting compliance efficiency by 60%, demonstrating strong problem-solving and technical skills
  • Created relevant policies and procedures
  • Led risk assessment initiatives and targeted employee training, ensuring company-wide adherence to regulatory standards.

Customer Success Manager

JSC Insurance Company GPI Holding-Vienna Insurance Group
Tbilisi
03.2011 - 11.2015
  • Facilitated customer engagement through critical phases, enhancing long-term value and success through excellent service and CRM database management
  • Tailored customer experiences to enhance retention and satisfaction, contributing to the development of healthy customer relationships.

Account Manager for Corporate Clients

JSC TBC bank
Tbilisi
07.2009 - 03.2011
  • Increased revenue by obtaining and securing new accounts while providing value-added services to existing clients
  • Conducted training workshops for corporate clients on banking products, services, and online banking platforms to improve their financial literacy, optimize usage, and enhance overall client satisfaction
  • Ensured high customer satisfaction levels, leading to a renewal rate above 95%

Education

Google Project Management Certificate -

Coursera
05-2023

MBA - Business Management

Ilia State University
Tbilisi, Georgia

Skills

  • Business Development
  • CRM Database Management
  • Communication
  • Cross Functional Skills
  • Customer Retention
  • Data Analysis
  • Ensuring Compliance
  • Insurance Brokerage
  • OKR (Objectives and Key Results)
  • Relationship Building
  • Revenue Growth
  • Risk Management
  • Sales Targets
  • Teamwork
  • Teaching
  • Training
  • Working with JIRA software
  • Continuous Improvement
  • Interpersonal Communication
  • Account Servicing
  • Full-cycle sales process
  • Effective customer upselling
  • Attention to Detail
  • Food safety and sanitation
  • Forecasting Accuracy
  • Multilingual Proficiency
  • Data Interpretation
  • Upselling strategies
  • Multicultural Sensitivity
  • Stock management
  • Customer seating
  • Multitasking
  • Cash Handling
  • Processing payments
  • Goal Setting
  • Time management abilities
  • Order Processing
  • Reliability
  • Merchandising proficiency
  • Professional Demeanor
  • Team member motivation
  • Written Communication
  • Interpersonal Skills
  • Task Prioritization
  • Active Listening
  • Opening and closing procedures
  • Time Management
  • Problem-solving aptitude
  • Adaptability
  • Professionalism
  • Team Collaboration
  • Self Motivation
  • Analytical Skills
  • Sales Reporting
  • Account documentation
  • Lead Qualification
  • Financial Acumen
  • CRM software proficiency
  • Decision-Making
  • Team building
  • Effective Communication

Education And Certifications

  • Master of Business Administration, Management, Ilia State University, Tbilisi, Georgia
  • WTW Training Academy – Continuing Professional Development (CPD) (2022-2023)
  • Coursera - Google Project Management Certificate (2022-2023)
  • Chartered Insurance Institute (2020-2021)

Languages

  • Georgian: Native
  • English: Fluent
  • Spanish: Intermediate

Timeline

International Accounts Manager-Insurance Consultant

Willis Towers Watson
01.2017 - Current

Compliance Officer

JSC Insurance Company GPI Holding-Vienna Insurance Group
11.2015 - 01.2017

Customer Success Manager

JSC Insurance Company GPI Holding-Vienna Insurance Group
03.2011 - 11.2015

Account Manager for Corporate Clients

JSC TBC bank
07.2009 - 03.2011

Google Project Management Certificate -

Coursera

MBA - Business Management

Ilia State University

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Nino Koblianidze