Nikolas Rocha

Revenue Generation: Spearheaded business development initiatives for Google Cloud, generating $12M+ in revenue within the first 12 months.

• Performance Excellence: Consistently achieved 200% of all assigned KPIs across every quarter through strategic prospecting and technical alignment.
• Leadership & Mentorship: Promoted to Sales Mentor within 3 months of joining; currently responsible for coaching 15+ team members on sales methodology and technical solution mapping.
• Trilingual Consulting: Manage complex sales cycles and C-level negotiations in English, Spanish, and Portuguese.
• Trained junior staff members - on essential sales techniques, boosting overall team performance.
• Identified potential clients for business expansion opportunities.

Operations Leadership: Founded and managed a high-traffic restaurant enterprise with a team of 20+ employees.

• Financial Oversight: Controlled all P&L aspects, including inventory logistics, labor costs, and budget forecasting to ensure business sustainability.
• Brand Strategy: Built a strong digital presence and localized marketing strategy, maintaining a 4.5+ star customer rating across global review platforms.
• Resilience: Successfully navigated international regulatory changes and economic shifts, maintaining high service standards and staff retention.
• Maintained high hygiene standards, contributing to excellent health inspection results.

• Developed personalised solutions to ensure customer satisfaction at all times.
• Handled complaints effectively, resulting in increased loyalty from customers.
• Mastered use of internal software tools, improving work speed considerably.
• Utilised various CRM systems to improve efficiency.
• Trained new team members, ensuring high-quality customer support.
• Resolved technical issues promptly, minimising disruption for customers.

• Created tailored solutions by understanding and translating customer requirements into functional specifications.
• Developed robust financial models for forecast planning, contributing to sound business decisions.
• Managed multiple stakeholders, ensuring clear communication throughout projects' lifespan.
• Led cross-functional teams towards successful project completion on schedule and within budget constraints.
• Designed innovative strategies to overcome competitive market challenges.

• Improved digital presence by maintaining and updating company website regularly.
• Collaborated on market research projects, providing valuable insights into consumer behaviour.
• Facilitated smooth operation of trade shows, resulting in increased brand awareness.
• Assisted in the organisation of promotional events to increase product visibility.