Summary
Overview
Work History
Education
Skills
Languages
Tools
Certification
Timeline
Generic
Nikki Ouzounova

Nikki Ouzounova

Madrid

Summary

Experienced in project management, communications, and training for global corporations. Proven track record in managing comprehensiveand complex projects, fostering collaboration across teams, and leveraging KPI analysis to inform leadership decisions that enhance business performance. Expertise in crafting impactful communications that elevate employee engagement and drive business priorities.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Training Specialist and Business Enablement

American Express
Madrid
01.2022 - Current
  • Managed & collaborated on cross-functional projects, with partner teams, and subject matter experts (SMEs), to drive key business initiatives while upholding regulatory measures.
  • Consult on optimal learning methodologies to maximize engagement, retention, and business impact.
  • Lead the global training communication strategy, aligning messaging with company objectives to drive engagement, and gain leadership buy-in.
  • Develop a comprehensive project management tool to track and prioritize global initiatives, approval workflows, attendance, completion rates, and feedback analysis.
  • Responsible for scheduling, communications deployment, budget management, reporting, and training facilitation.
  • Create assessments to evaluate the effectiveness of training programs and presented findings regularly to leadership.
  • Identify areas for improvement within existing training programs and provide recommendations for change.

Learning Experience Program Manager

ISDI
Madrid
01.2018 - 01.2022
  • Led the planning and delivery of in-company training programs, and graduate programs.
  • Collaborated with industry experts to ensure training content aligned with organisational needs and business objectives.
  • Recruited and onboarded new instructors and professors.
  • Monitored and reported on and provided recommendations for continuous improvement on key performance indicators to leadership and clients
  • Developed and managed a communication strategy to maximize engagement and create a seamless learner experience.
  • Responsible for the end-to-end managements of in-person and virtual programs, ensuring high-quality execution and success.
  • Reviewed content prepared by instructors and offered actionable suggestions for improvement.

Business English Teacher

Beacon Language Consultants
Madrid
10.2013 - 11.2018
  • Developed and delivered language training programs for employees in global firms, ensuring alignment with business communication needs.
  • Designed content incorporating diverse learning modalities to enhance engagement, knowledge retention, and practical application.
  • Created and facilitated tailored Business English courses focusing on industry-specific language needs.
  • Monitored progress through assessments, and provided feedback to drive development and skill mastery.

Environment and Development Trainee

United Nations ESCAP
Bangkok
06.2014 - 10.2014
  • Managed and updated online training modules, facilitating e-learnings.
  • Supported the development and implementation of a pilot e-training program, ensuring effective content delivery and learner participation.
  • Conducted research, refined reports, and reviewed background papers to support departmental initiatives.
  • Assisted with the coordination of onsite logistics and operations for the UN ESCAP annual conference.

Education

Master of Arts - Law and Economics

Universidad Ortega Y Gasset
Madrid
10-2014

B.A. - International Studies & Political Science

University of California Irvine
California
06-2011

Skills

  • Project Management
  • Corporate communications
  • Communication strategy
  • Process Optimization and Strategy Development
  • Performance Metrics and Data Storytelling
  • Budget and Resource Management
  • Cross-functional collaboration
  • Learning methodologies

Languages

English
First Language
Spanish
Proficient (C2)
C2
Bulgarian
Advanced (C1)
C1

Tools

  • MS PowerPoint
  • MS Excel
  • MS Word
  • Sharepoint
  • Airtable
  • Qualtrics
  • Salesforce
  • Webex
  • Cornerstone
  • Rise
  • Google Workspace
  • Canva
  • Slack

Certification

  • Building Your Data Story - Drive Decision Making with Data, Harvard Leadership Edge
  • Creating a Communications Strategy, LinkedIn
  • UX Writing Fundamentals: A Comprehensive Guide to UX Writing, LinkedIn
  • Instructional Design Essentials: Models of ID, LinkedIn
  • Trainer of Trainers on Green Growth for Asia and the Pacific, United Nations ESCAP

Timeline

Training Specialist and Business Enablement

American Express
01.2022 - Current

Learning Experience Program Manager

ISDI
01.2018 - 01.2022

Environment and Development Trainee

United Nations ESCAP
06.2014 - 10.2014

Business English Teacher

Beacon Language Consultants
10.2013 - 11.2018

Master of Arts - Law and Economics

Universidad Ortega Y Gasset

B.A. - International Studies & Political Science

University of California Irvine

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Nikki Ouzounova