Nikita Cheruy
Account Manager
Barcelona
Profil professionnel
Client relationship and B2B account management professional with proven experience in fast-paced, international, and multicultural environments.
I focus on building trust, anticipating client needs, and delivering long-term value through tailored support and clear communication.
Reliable, adaptable, and results-driven, I thrive in challenges where listening, analysis, and client impact are key to success.
I'm now looking to contribute my energy and experience to a company that values strong partnerships and sustainable growth.
Vue d'ensemble
13
13
years of professional experience
3
3
years of post-secondary education
Expérience
Reservation Specialist - Corporates account
International Workplace Group plc
Barcelona
2021.08 - Actuel
- Company Overview:
Provided personalized customer service through email, chat, and phone to ensure client satisfaction and effective issue resolution. - Manage individual and group reservations, bookings, and arrangements with attention to detail.
- Maintain open communication with clients, providing accurate and timely information about their reservations.
- Solving and overseeing any possible issues that our clients might run into.
- Develop and maintain good relationships with customers.
- Promotion and optimization of retail sales (up-selling).
- Personalized customer service via email, chat, and/or phone.
Sales Executive - Real Estate Partner
papernest
Barcelona
2020.01 - 2021.08
- Company Overview: Initiated outbound calls to clients involved in property transactions, facilitating the setup or transfer of essential services such as utilities, internet, and insurance.
- Identified opportunities for upselling additional services, such as home insurance and security systems, enhancing client value and company revenue.
- Initiated outbound calls to clients involved in property transactions, facilitating the setup or transfer of essential services such as utilities, internet, and insurance.
Sales
papernest
Barcelona
2018.11 - 2019.12
- Company Overview: Managed high-volume inbound calls, assisting clients in transitioning their electricity and internet service providers.
- Delivered tailored solutions by analyzing individual needs, ensuring optimal service matches and enhancing customer satisfaction.
- Consistently met and exceeded monthly KPIs, contributing to the team's overall performance.
- Managed high-volume inbound calls, assisting clients in transitioning their electricity and internet service providers.
Manager
Les Tontons du Huitième
Paris
2016.02 - 2018.03
- Company Overview: Manager of the 'Les Tontons du Huitième' brasserie, Paris 75008.
- Managing 3 people.
- Manager of the 'Les Tontons du Huitième' brasserie, Paris 75008.
Marketing and communication manager
Francesco Passaniti
Ivry-sur-Seine
2015.09 - 2016.12
- Company Overview: Identified and prospected architecture firms across the Paris region to introduce designer furniture solutions.
- Researched and secured exhibition spaces to showcase collections and enhance brand visibility in strategic locations.
- Managed communication campaigns around events, emails and regular newsletters.
- Designed impactful sales and promotional brochures using Adobe Photoshop.
- Identified and prospected architecture firms across the Paris region to introduce designer furniture solutions.
Owner
Bar Le Clap
Paris
2014.01 - 2015.08
Manager
Brasserie l'Epsilon
Paris
2012.10 - 2014.01
Formation
Bachelor - Fashion Designer / Pattern Designer
ESMOD International
2009.09 - 2012.06
Compétences
Sales
Management
CRM
Account Management
Customer retention
Customer data analysis
Multitasking
Projets réalisés
- Consistent KPI Exceedance: Exceeded monthly KPIs by 20%, boosting team performance consistently.
- Successful Upselling Strategies: Upsold services leading to a 15% increase in company revenue.
- High Satisfaction Resolution: Resolved client issues with 95% satisfaction rate within 24 hours.
- Brand Visibility Enhancement: Designed and launched new collection, increasing brand visibility by 30%.
Informations complémentaires
- Passion for Sport
- Travel: India, Thailand, Argentina, South Africa
- Language study trip to the USA
- Cooking
- Creative arts
Languages
French
Langue maternelle
english
Courant
spanish
Courant
Chronologie
Reservation Specialist - Corporates account
International Workplace Group plc
2021.08 - Actuel
Sales Executive - Real Estate Partner
papernest
2020.01 - 2021.08
Sales
papernest
2018.11 - 2019.12
Manager
Les Tontons du Huitième
2016.02 - 2018.03
Marketing and communication manager
Francesco Passaniti
2015.09 - 2016.12
Owner
Bar Le Clap
2014.01 - 2015.08
Manager
Brasserie l'Epsilon
2012.10 - 2014.01
Bachelor - Fashion Designer / Pattern Designer
ESMOD International
2009.09 - 2012.06