Profil professionnel
Vue d'ensemble
Expérience
Formation
Compétences
Websites
Projets réalisés
Informations complémentaires
Languages
Chronologie
Generic
Nikita Cheruy

Nikita Cheruy

Account Manager
Barcelona

Profil professionnel

Client relationship and B2B account management professional with proven experience in fast-paced, international, and multicultural environments.
I focus on building trust, anticipating client needs, and delivering long-term value through tailored support and clear communication.
Reliable, adaptable, and results-driven, I thrive in challenges where listening, analysis, and client impact are key to success.
I'm now looking to contribute my energy and experience to a company that values strong partnerships and sustainable growth.

Vue d'ensemble

13
13
years of professional experience
3
3
years of post-secondary education

Expérience

Reservation Specialist - Corporates account

International Workplace Group plc
Barcelona
08.2021 - Actuel
  • Company Overview:
    Provided personalized customer service through email, chat, and phone to ensure client satisfaction and effective issue resolution.
  • Manage individual and group reservations, bookings, and arrangements with attention to detail.
  • Maintain open communication with clients, providing accurate and timely information about their reservations.
  • Solving and overseeing any possible issues that our clients might run into.
  • Develop and maintain good relationships with customers.
  • Promotion and optimization of retail sales (up-selling).
  • Personalized customer service via email, chat, and/or phone.

Sales Executive - Real Estate Partner

papernest
Barcelona
01.2020 - 08.2021
  • Company Overview: Initiated outbound calls to clients involved in property transactions, facilitating the setup or transfer of essential services such as utilities, internet, and insurance.
  • Identified opportunities for upselling additional services, such as home insurance and security systems, enhancing client value and company revenue.
  • Initiated outbound calls to clients involved in property transactions, facilitating the setup or transfer of essential services such as utilities, internet, and insurance.

Sales

papernest
Barcelona
11.2018 - 12.2019
  • Company Overview: Managed high-volume inbound calls, assisting clients in transitioning their electricity and internet service providers.
  • Delivered tailored solutions by analyzing individual needs, ensuring optimal service matches and enhancing customer satisfaction.
  • Consistently met and exceeded monthly KPIs, contributing to the team's overall performance.
  • Managed high-volume inbound calls, assisting clients in transitioning their electricity and internet service providers.

Manager

Les Tontons du Huitième
Paris
02.2016 - 03.2018
  • Company Overview: Manager of the 'Les Tontons du Huitième' brasserie, Paris 75008.
  • Managing 3 people.
  • Manager of the 'Les Tontons du Huitième' brasserie, Paris 75008.

Marketing and communication manager

Francesco Passaniti
Ivry-sur-Seine
09.2015 - 12.2016
  • Company Overview: Identified and prospected architecture firms across the Paris region to introduce designer furniture solutions.
  • Researched and secured exhibition spaces to showcase collections and enhance brand visibility in strategic locations.
  • Managed communication campaigns around events, emails and regular newsletters.
  • Designed impactful sales and promotional brochures using Adobe Photoshop.
  • Identified and prospected architecture firms across the Paris region to introduce designer furniture solutions.

Owner

Bar Le Clap
Paris
01.2014 - 08.2015

Manager

Brasserie l'Epsilon
Paris
10.2012 - 01.2014

Formation

Bachelor - Fashion Designer / Pattern Designer

ESMOD International
09.2009 - 06.2012

Compétences

  • Sales

  • Management

  • CRM

  • Account Management

  • Customer retention

  • Customer data analysis

  • Multitasking

Projets réalisés

  • Consistent KPI Exceedance: Exceeded monthly KPIs by 20%, boosting team performance consistently.
  • Successful Upselling Strategies: Upsold services leading to a 15% increase in company revenue.
  • High Satisfaction Resolution: Resolved client issues with 95% satisfaction rate within 24 hours.
  • Brand Visibility Enhancement: Designed and launched new collection, increasing brand visibility by 30%.

Informations complémentaires

  • Passion for Sport
  • Travel: India, Thailand, Argentina, South Africa
  • Language study trip to the USA
  • Cooking
  • Creative arts

Languages

French
Langue maternelle
english
Courant
spanish
Courant

Chronologie

Reservation Specialist - Corporates account

International Workplace Group plc
08.2021 - Actuel

Sales Executive - Real Estate Partner

papernest
01.2020 - 08.2021

Sales

papernest
11.2018 - 12.2019

Manager

Les Tontons du Huitième
02.2016 - 03.2018

Marketing and communication manager

Francesco Passaniti
09.2015 - 12.2016

Owner

Bar Le Clap
01.2014 - 08.2015

Manager

Brasserie l'Epsilon
10.2012 - 01.2014

Bachelor - Fashion Designer / Pattern Designer

ESMOD International
09.2009 - 06.2012
Nikita CheruyAccount Manager