Miłosz Buziałkowski

As the lead in the Product Department for a greenfield project, I managed both: the development team (13 members) and the consultancy team (4 members).

My responsibilities there include:

• User Journeys: Designing and refining comprehensive user journeys.
• User App (Web + Mobile): Developing screens and processes to ensure a seamless user experience.
• Back Office Platform: Creating an efficient platform for internal employees.
• Operational Processes: Establishing and optimizing all operational processes.
• Integrations: Overseeing integrations with custody services and other third-party providers, including Fireblocks, Bitgo, Idenfy, and Docusign.

I worked closely with various departments to ensure alignment and compliance, including: Legal, Compliance, Treasury, Investment, Security, Operations, and Strategy.

My responsibilities as Product Manager in the payment squad include:

• Manage and create payment products for both fiat and crypto.
• Create and deliver the road map, including: Debit/Credit card and Apple Pay & Google Pay deposits (new income stream), Travel Rule (BSA), multi-chain support (enable Swissborg to become MEX and gain a competitive advantage), crypto recovery process, 'Smart Send' (internal free crypto transfer), back-office tooling for operations, and others.
• Facilitate the integration of a variety of payment service providers.
• Create and manage the backlog.
• Create and refine processes for an engineering team of 10+ people.
• Create internal operations transaction processes.
• Maintain close cooperation with multiple teams, including Risk, Compliance, Operations, Legal, Treasury, Accounting, Growth, Marketing, and Data.
• Coordinate third-party business relations.
• Conduct user surveys and interviews.
• Performing quantitative data analysis.

As Product Owner I was responsible for establishing the entire framework of processes and interface components for ZEN eCommerce, this encompasses:

• Development of the eCommerce Merchant Panel, along with all its associated views.
• Creation of the Merchant Reporting System, including the entire report structure.
• Implementation of the Merchant Onboarding System.
• Integration of the DCC solution.
• Development of ZEN eCommerce platform plugins.
• Implementation of the paywall for the checkout process.
• Integration of various payment methods (acquiring).
• Close collaboration with internal teams, including Development, Finance, Settlement, Risk, and Operations, as well as external Payment Service Provider teams.

My day by day activities as Business & Systems Analyst consist of:

• Developing and continuously enhancing an in-depth understanding of customer workflows and their specific business needs.
• Interpreting project objectives and client requirements while thoroughly assessing available options to pinpoint the most efficient and cost-effective solutions.
• Analyzing existing business models and data flows, engaging in discussions with clients to review findings, and assessing system specifications against their requirements, this involves creating use cases and process models to facilitate clarity.
• Overseeing the implementation, support, and management of an inventory of applications, which also includes vendor communication.
• Collaborating closely with the technical team.

• Determining objectives through a comprehensive study of business functions, and the collection of necessary information.
• Defining project scope and requirements by identifying key project milestones, phases, and deliverables.
• Establishing the project budget, assembling the team, and setting the time frame required for the successful implementation of the proposed solution.
• Translating client requirements into highly detailed technical specifications.
• Generating all project-related documentation, including the construction of workflow diagrams.
• Leading the design and execution of both systems improvements and business development initiatives.
• Coordinating and providing support during testing, bug fixing, and implementation stages.
• Maintaining close cooperation with both IT and business teams, including C-level executives.

• Master data maintenance, including customers, vendors, materials, and pricing.
• Defining, designing, and constructing dimensional databases, along with developing supporting tools for data uploads.
• Close collaboration with both business and IT teams is essential to ensure alignment of master data rules, data quality, and data integrity.
• Development and implementation of strategies to translate business requirements and models into feasible and acceptable data warehouse designs.
• Managing project scope and creating documentation to support ongoing maintenance.
• Efficiently scheduling, managing, and conducting productive business meetings.
• Conducting unit testing of SAP Sales and Distribution flows.
• Preparing technical ad-hoc reports using MS Excel, MS Access, and SAP reports.
• Ensuring that all business needs are met.