Hi, I’m
Nicoletta Pasanisi
Lisbon
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
years of professional experience
Work History
Siemens SPALisbon
Order Manager
2019.04 - Current (7 education.years_Label & 3 education.months_Label)
Job overview
- Managed order entry, shipment tracking, and returns using SAP system.
- Responded promptly to customer inquiries regarding their orders and related issues.
- Provided guidance and training to new staff members on proper order management procedures.
Dama De CopasLisbon
Lingerie Consultant - BraFitter
2018.01 - 2019.03 (1 education.year_Label & 2 education.months_Label)
Job overview
- Identified needs of customers promptly and efficiently.
- Provided customers with product advice and recommendations based on their individual needs.
MangoLisbon
Traineeship Visual Merchandising
2018.02 - 2018.09 (7 education.months_Label)
Job overview
- Developed creative visual displays to showcase products and attract customers.
- Organized store layout, fixtures and visual merchandising standards.
FarfetchLisbon
Customer Service Advisor
2017.04 - 2017.10 (6 education.months_Label)
Job overview
- Provided customer service by responding to inquiries and resolving problems in a timely manner.
- Answered customer calls, emails, and live chat inquiries promptly and courteously.
BabysittingLisbon
Babysitting
2017.03 - 2017.09 (6 education.months_Label)
Job overview
- Provided a safe, nurturing environment for the children while parents were away.
- Helped complete homework, school projects and chores.
EasyJet Italian Team, WebhelpLisbon
Team Manager
2016.08 - 2017.04 (8 education.months_Label)
Job overview
- Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees.
- Created a positive work environment by setting clear expectations and providing resources necessary for success.
- Provided guidance, coaching and mentoring to individual team members as needed to help them reach their full potential.
WebhelpLisbon
Customer Service Advisor - Easyjet
2016.01 - 2016.06 (5 education.months_Label)
Job overview
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Diagnosed and troubleshot product issues to enhance customer satisfaction and prevent call escalation.
Iberia Airlines, SitelLisbon
Customer Service Advisor
2014.08 - 2015.09 (1 education.year_Label & 1 education.month_Label)
Job overview
- Assisted customers with ticketing, seating, and baggage handling requirements.
- Resolved customer complaints in a timely manner.
- Processed refunds, exchanges, and upgrades when necessary.
TeleperformanceLisbon
Customer Service Advisor Orange Switzerland
2013.01 - 2014.05 (1 education.year_Label & 4 education.months_Label)
Job overview
- Answered customer calls, emails, and live chat inquiries promptly and courteously.
- Identified customer needs and offered solutions to enhance the customer experience.
Education
SchoolHouse LisbonLisbon
Visual Merchandising Professional Course
05.2018
Scientific High School
Certificate German Course Level A1
University Overview
Math
Physics
Chemistry
Skills
- Decision Making
- Conflict Resolution
- Leadership
- Teamwork
- Continuous Improvement
- SAP
- Amadeus
- MicroSoft Office Programs
- Excel
Languages
Italian
First Language
Portuguese
Proficient
C2
English
Advanced
C1
German
Beginner
A1
Interests
- Photography
- Travel
- Sports
- Reading
- Nutrition
Timeline
Order Manager
Siemens SPA
2019.04 - Current (7 education.years_Label & 3 education.months_Label)
Traineeship Visual Merchandising
Mango
2018.02 - 2018.09 (7 education.months_Label)
Lingerie Consultant - BraFitter
Dama De Copas
2018.01 - 2019.03 (1 education.year_Label & 2 education.months_Label)
Customer Service Advisor
Farfetch
2017.04 - 2017.10 (6 education.months_Label)
Babysitting
Babysitting
2017.03 - 2017.09 (6 education.months_Label)
Team Manager
EasyJet Italian Team, Webhelp
2016.08 - 2017.04 (8 education.months_Label)
Customer Service Advisor - Easyjet
Webhelp
2016.01 - 2016.06 (5 education.months_Label)
Customer Service Advisor
Iberia Airlines, Sitel
2014.08 - 2015.09 (1 education.year_Label & 1 education.month_Label)
Customer Service Advisor Orange Switzerland
Teleperformance
2013.01 - 2014.05 (1 education.year_Label & 4 education.months_Label)
SchoolHouse Lisbon
Visual Merchandising Professional Course
Scientific High School
Certificate German Course Level A1