Hi, I’m
Nicoletta Pasanisi
Lisbon
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
years of professional experience
Work History
Siemens SPALisbon
Order Manager
04.2019 - Current
Job overview
- Managed order entry, shipment tracking, and returns using SAP system.
- Responded promptly to customer inquiries regarding their orders and related issues.
- Provided guidance and training to new staff members on proper order management procedures.
Dama De CopasLisbon
Lingerie Consultant - BraFitter
01.2018 - 03.2019
Job overview
- Identified needs of customers promptly and efficiently.
- Provided customers with product advice and recommendations based on their individual needs.
MangoLisbon
Traineeship Visual Merchandising
02.2018 - 09.2018
Job overview
- Developed creative visual displays to showcase products and attract customers.
- Organized store layout, fixtures and visual merchandising standards.
FarfetchLisbon
Customer Service Advisor
04.2017 - 10.2017
Job overview
- Provided customer service by responding to inquiries and resolving problems in a timely manner.
- Answered customer calls, emails, and live chat inquiries promptly and courteously.
BabysittingLisbon
Babysitting
03.2017 - 09.2017
Job overview
- Provided a safe, nurturing environment for the children while parents were away.
- Helped complete homework, school projects and chores.
EasyJet Italian Team, WebhelpLisbon
Team Manager
08.2016 - 04.2017
Job overview
- Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees.
- Created a positive work environment by setting clear expectations and providing resources necessary for success.
- Provided guidance, coaching and mentoring to individual team members as needed to help them reach their full potential.
WebhelpLisbon
Customer Service Advisor - Easyjet
01.2016 - 06.2016
Job overview
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Diagnosed and troubleshot product issues to enhance customer satisfaction and prevent call escalation.
Iberia Airlines, SitelLisbon
Customer Service Advisor
08.2014 - 09.2015
Job overview
- Assisted customers with ticketing, seating, and baggage handling requirements.
- Resolved customer complaints in a timely manner.
- Processed refunds, exchanges, and upgrades when necessary.
TeleperformanceLisbon
Customer Service Advisor Orange Switzerland
01.2013 - 05.2014
Job overview
- Answered customer calls, emails, and live chat inquiries promptly and courteously.
- Identified customer needs and offered solutions to enhance the customer experience.
Education
SchoolHouse LisbonLisbon
Visual Merchandising Professional Course
05.2018
Scientific High School
Certificate German Course Level A1
University Overview
Math
Physics
Chemistry
Skills
- Decision Making
- Conflict Resolution
- Leadership
- Teamwork
- Continuous Improvement
- SAP
- Amadeus
- MicroSoft Office Programs
- Excel
Languages
Italian
First Language
Portuguese
Proficient
C2
English
Advanced
C1
German
Beginner
A1
Interests
- Photography
- Travel
- Sports
- Reading
- Nutrition
Timeline
Order Manager
Siemens SPA
04.2019 - Current
Traineeship Visual Merchandising
Mango
02.2018 - 09.2018
Lingerie Consultant - BraFitter
Dama De Copas
01.2018 - 03.2019
Customer Service Advisor
Farfetch
04.2017 - 10.2017
Babysitting
Babysitting
03.2017 - 09.2017
Team Manager
EasyJet Italian Team, Webhelp
08.2016 - 04.2017
Customer Service Advisor - Easyjet
Webhelp
01.2016 - 06.2016
Customer Service Advisor
Iberia Airlines, Sitel
08.2014 - 09.2015
Customer Service Advisor Orange Switzerland
Teleperformance
01.2013 - 05.2014
SchoolHouse Lisbon
Visual Merchandising Professional Course
Scientific High School
Certificate German Course Level A1
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