Nicole Santos
Tarifa,CA
Summary
Talent acquisition professional experienced in uncovering talent in challenging tech sectors across all levels, functions and various geographies. Skilled in building relationships across the business to accomplish aggressive growth targets, utilising creative referral campaigns and talent engagement techniques. Most recent focus in the ServiceNow and Salesforce ecosystems for sales and delivery teams.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Recruitment Lead
FUTUREFORM
09.2023 - Current
- Establish in house recruiting function and reduce agency usage to ad hoc contractor needs
- Provide training to new interviewers on best practices and providing constructive feedback
- Work closely with Resourcing Lead to understand project timelines and potential staffing gaps
- Evaluated ATS options and implementation of CharlieRecruit
- Lead and support a variety of internal initiatives including full review of new hire onboarding process and pre-sales training
- Advise on such HR related topics as salary bands, total reward, levels, feedback loops and promotion cycles
Senior Talent Attraction Lead EMEA
NEWROCKET
09.2021 - 08.2023
- Hired as first dedicated UK Recruiter for growing ServiceNow consulting partner
- Partnered with local leadership to identify and actively recruit against key hiring needs
- Fulfilled interim HR duties such as salary benchmarking, onboarding activities and benefits administration until EMEA HR role was filled
- Worked closely with business leads to expand into the Netherlands, attracting first sales hires to the business
- Providing valuable market findings related to remuneration and benefits requirements
Recruitment Lead
MAKEPOSITIVE
05.2019 - 08.2021
- Sole recruiter for rapidly expanding UK business, across delivery, sales and operations
- Supported two graduate recruitment programmes, from candidate selection, assessment day and selection
- This included restructuring the assessment day from in person to remote given COVID-19 restrictions
- Acted as interim India Recruitment Manager to ensure business continuity during role vacancy
- Served as a member of the Pinpoint (ATS) implementation team, assisting with process mapping and data migration decisions
UK Recruitment Lead
ACUMEN SOLUTIONS
10.2017 - 05.2019
- Managed recruitment for growing Salesforce partner in the UK, providing additional support for hard to fill roles in the US
- Coordinated onboarding activities to ensure a positive first day experience
- Provided interview best practices and guided new managers in the recruitment process
Recruitment Manager
ACCENTURE ( via acquisition of CLOUD SHERPAS)
04.2013 - 02.2017
- Provided full life-cycle recruitment support for the UK Salesforce, Google, Pega and Workday teams
- Sourced and qualified candidates to fulfill immediate hiring needs while creating a pipeline for future openings
- Continually evaluated opportunities to decrease time to fill while maintaining a thorough interview process
- Served as a trusted advisor for UK hiring, provided market insights and trends to remain competitive
Contract Recruiter
NAVINET INC.
12.2012 - 02.2013
- Successfully sourced candidates and facilitated the hiring process across all major business units
- Suggested and implemented changes to existing processes to meet increased recruitment demand
- Negotiated and secured trial license with LinkedIn Recruiter; trained other contract recruiter on best practices
Senior Talent Acquisition Consultant
INNOVEER SOLUTIONS INC.
02.2012 - 11.2012
- Managed full cycle recruitment for the US and UK consulting practices during a period of rapid growth
- Assisted Director of Global Talent Acquisition in selecting and training contract recruiter resources
- Contributed to Innoveer’s social media presence via HootSuite
- Served as a resource to hiring managers throughout the recruitment process, providing guidance as needed
Sales Recruiting Sourcer
FORRESTER RESEARCH
09.2010 - 02.2012
- Provided sourcing support to the global sales recruiting team
- Researched and evaluated potential recruiting sources and report back to team on findings
- Partnered with Global Sales Recruiting Manager to create and execute on social media strategies
- Managed the recruitment and selection process for the sales summer internship program
Recruitment Manager
THE CADMUS GROUP
02.2009 - 09.2010
- Facilitated the recruiting and hiring process for 4 operating groups, with offices in 6 states
- Conducted formal and informal trainings on interviewing best practices
- Partnered with accounting to ensure proper enrollment in payroll and benefits systems
- Created and maintained a recruiting dashboard to monitor company wide growth
- Attended college job fairs to promote employment opportunities
Talent Acquisition Associate
INNOVEER SOLUTIONS INC.
05.2008 - 02.2009
- Adapted and learned quickly how to screen candidates for technical skills and ‘culture fit’ in order to manage full cycle recruitment for the US consulting practice
- Partnered with the VP of US Consulting to establish hiring needs, profiles, and ensure effective timing between interview stages
- Coached six new hiring managers during a company-wide re-organization, including setting expectations of their involvement in the interview and hiring process
- Assisted with immigration related matters; acted as liaison between immigration attorney and employee
- Served as point of contact for in-person interviews in various geographic locations and venues (i.e
- Client sites, hotels, corporate office) adapting the interview process as necessary
- Coordinate post-interview feedback forums, guiding discussions as necessary
Recruiter
CORE2 BUSINESS CONSULTING
10.2006 - 05.2008
- Effectively sourced and interviewed candidates for open positions and acted as a liaison between candidates and clients
- Responsible for researching and reaching out to potential clients
- Managed and maintained the Bullhorn Database to ensure the accuracy of all candidate and client information
- Provided general administrative support to include coordinating companywide meetings, ordering supplies, and answering phones
Education
Bachelor of Science - Marketing, French
Bentley University
Waltham, MA05.2006
Study Abroad Program -
American Business School
05.2005
Certification
LinkedIn Certified Professional - Recruiter
Languages
French
Upper intermediate (B2)
Spanish
Intermediate (B1)
Timeline
Recruitment Lead
FUTUREFORM
09.2023 - Current
Senior Talent Attraction Lead EMEA
NEWROCKET
09.2021 - 08.2023
Recruitment Lead
MAKEPOSITIVE
05.2019 - 08.2021
UK Recruitment Lead
ACUMEN SOLUTIONS
10.2017 - 05.2019
Recruitment Manager
ACCENTURE ( via acquisition of CLOUD SHERPAS)
04.2013 - 02.2017
Contract Recruiter
NAVINET INC.
12.2012 - 02.2013
Senior Talent Acquisition Consultant
INNOVEER SOLUTIONS INC.
02.2012 - 11.2012
Sales Recruiting Sourcer
FORRESTER RESEARCH
09.2010 - 02.2012
Recruitment Manager
THE CADMUS GROUP
02.2009 - 09.2010
Talent Acquisition Associate
INNOVEER SOLUTIONS INC.
05.2008 - 02.2009
Recruiter
CORE2 BUSINESS CONSULTING
10.2006 - 05.2008
Study Abroad Program -
American Business School
Bachelor of Science - Marketing, French
Bentley University
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