Nicole Mercedes Alvarado

Highly motivated and results-oriented Customer Service professional with excellent communication and problem-solving skills. Proven track record of providing exceptional service in a fast-paced environment. Dedicated to exceeding customer expectations. Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design motivated to improve organization and employee performance by creating environment of mutual respect, trust, consensus-building and accountability. Exceptional talent delivering multi-modal training across functions to improve knowledge and performance.