Nicolas David Montañez Sánchez
Bogotá
Summary
Dedicated and detail-oriented banking professional with experience in customer-facing roles and credit analysis. Proven ability to manage transactions, assess credit risk, and deliver exceptional customer service. Skilled in loan processing, credit analysis, and fluent in both Spanish and English, enabling effective communication with diverse clients and stakeholders. Ready to leverage my language skills and industry expertise to make a valuable contribution and collaborate with a new team. Committed to driving business growth, building strong relationships, and delivering accurate results.
Overview
7
7
years of professional experience
Work History
Casino Croupier
CARNIVAL CORPORATION
MIAMI
04.2023 - Current
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
- Explained rules, took bets and delivered payouts to facilitate movement of games.
- Calculated odds and payouts to effectively distribute and collect bets at close of each hand.
- Exceeded customer satisfaction by finding creative solutions to problems.
Retail Banking and Quality Control
Citybank
Bogotá
07.2017 - 04.2019
- Implemented quality control objectives to resolve production issues, optimize product reliability and reduce costs.
- Contributed to root cause evaluation to mitigate risk and foster continuous improvement.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Identified and reported suspicious behavior to security personnel as appropriate.
Education
TECHNOLOGIST IN BANKING AND FINANCIAL INSTITUTION MANAGEMENT - Banking And Financial Support Services
National Training Service
Bogotá 09-2018
High School Diploma -
COLEGIO EL SALITRE – SUBA
Bogotá Colombia ´´12-2013
Skills
- Creativity and Adaptability
- Teamwork and Collaboration
- Customer service and assistance
- Analytical and Critical Thinking
- Negotiation proficiency
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
Portuguese
Intermediate (B1)
B1
Timeline
Casino Croupier
CARNIVAL CORPORATION
04.2023 - Current
Retail Banking and Quality Control
Citybank
07.2017 - 04.2019
TECHNOLOGIST IN BANKING AND FINANCIAL INSTITUTION MANAGEMENT - Banking And Financial Support Services
National Training Service
High School Diploma -
COLEGIO EL SALITRE – SUBA
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