Nicolas Santalices
Madrid
Resumen profesional
Professional in the field of customer service, both in person and remotely, online technical support, troubleshooting, and facility management, related to entertainment and hospitality.
Interested in new experiences in the digital field and related areas involving the understanding and management of software and technological systems tools within a company, considering this to be the future of the workplace.
Efficient in problem-solving, adaptability, teamwork, and usually a quick learner, focused on achieving more efficient work results.
Datos destacados
7
7
years of professional experience
Experiencia
Customer Service Agent
User support
Madrid
03.2022 - Current
- Reviewed files, records, and other obtained documents to respond to customer requests.
- Managed high-volume of inbound customer calls.
- Helped clients navigate online systems within established frameworks to obtain services.
- De-escalated problematic customer concerns, maintaining a calm, friendly attitude.
- Answered inbound calls, chats and emails to facilitate customer service.
Restaurant Waiter
Hospitality
Madrid
07.2021 - 02.2022
- Provided exceptional service to high volume of daily customers.
- Informed customers about specials, upselling additional food and drink items.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Restaurant Manager
Hospitality
Barcelona
06.2018 - 03.2020
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
Formación
Course: Problem solving and customer loyalty - Hospitality
Ostelea
Barcelona2020
Junior technician - Computer science
Computer Equipment Maintenance and Repair
Maracay, Venezuela2018
Architect, not completed - Architecture
Jose Antonio Paez University
San Diego2017
High School diploma in Science - High School Study
Aragua Educational Institute
Maracay, Venezuela2012
Enfatiza tus habilidades clave
- Technical troubleshooting
- Customer service
- Software skills: Zendesk, Slack, Back Office, Jira (basic)
Languages
Spanish
NATIVE LANGUAGE
English
Advanced
C1
Cronología
Customer Service Agent
User support
03.2022 - Current
Restaurant Waiter
Hospitality
07.2021 - 02.2022
Restaurant Manager
Hospitality
06.2018 - 03.2020
Course: Problem solving and customer loyalty - Hospitality
Ostelea
Junior technician - Computer science
Computer Equipment Maintenance and Repair
Architect, not completed - Architecture
Jose Antonio Paez University
High School diploma in Science - High School Study
Aragua Educational Institute