Summary
Overview
Work History
Education
Skills
Sports
Timeline
Generic

Nicolas San Roman

Marratxi

Summary

Highly skilled in finance and technology with a proven ability to apply both in the tourism sector. My previous roles as a tour guide and receptionist have allowed me to become familiar with the tourism environment and better understand visitors' needs, while also sharpening my ability to handle unexpected challenges quickly. I thrive in collaborative environments and have a strong command of multiple languages, including English (C1), Catalan, Spanish, and German. My ambition is to continuously improve and become the best in my field, contributing to the success of the company by offering maximum value and support.

Overview

1
1
year of professional experience

Work History

Hotel Recepcionist

Teide Hotel
05.2023 - 08.2023
  • Collected room deposits, fees, and payments.
  • Contributed to a positive work environment by maintaining a professional demeanor and collaborating effectively with team members across departments.
  • Demonstrated adaptability during busy periods by multitasking effectively to manage competing demands without compromising quality of service.
  • Optimized scheduling operations by tracking room occupancy trends and anticipating fluctuations in demand throughout seasonal changes.
  • Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
  • Managed cash transactions accurately, maintaining proper financial records for the reception area.

Tourist Guide

Civitatis
12.2022 - 02.2023
  • Managed unexpected challenges with flexibility and creative problem-solving, maintaining seamless experiences for guests.
  • Built strong relationships with local vendors, securing exclusive access to attractions for tour participants.
  • Developed an extensive knowledge of local history and culture, enabling the provision of accurate information and insightful commentary during tours.
  • Improved overall guest satisfaction by promptly addressing concerns and implementing appropriate solutions as needed.
  • Built personal relationships with guests to promote positive experiences.

Education

Associate of Science - Business Administration And Tourism

UIB
Palma, Spain
05.2027

High School Diploma -

Luis Vives
Palma, Spain
05.2022

Skills

  • Hotel software knowledge
  • Microsoft Office
  • Teamwork and Collaboration
  • Administrative Skills
  • Initiative-taking
  • Patience and Tolerance
  • Front Desk Management
  • Problem-Solving
  • Multilingual Proficiency

Sports

With expertise in sports, I bring a unique advantage to the tourism sector by enhancing guest experiences through active and adventure tourism offerings. My background allows me to design and promote specialized sports activities, ensuring safety, enjoyment, and engagement for travelers. I can cater to diverse customer needs, from fitness enthusiasts to adventure seekers, creating memorable and healthy travel experiences that align with current trends in active tourism.

Timeline

Hotel Recepcionist

Teide Hotel
05.2023 - 08.2023

Tourist Guide

Civitatis
12.2022 - 02.2023

Associate of Science - Business Administration And Tourism

UIB

High School Diploma -

Luis Vives
Nicolas San Roman