Nicolas Rosello Roura
Gold Coast
Summary
Knowledgeable and dedicated client advisor with extensive experience in the retail industry as I've been part of the Louis Vuitton team for over a year now in Barcelona. Solid team player with outgoing, positive demeanor and proven skills in building trust relationships with clients. Motivated to maintain customer satisfaction and continue to contribute to company success. Results-oriented with exemplary passion for developing relationships with clients and cultivating partnerships.
Overview
2
2
years of professional experience
Work History
Senior Client Advisor
Louis Vuitton
09.2022 - 09.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Sales Agent
Papernest
04.2021 - 07.2022
- Increased sales and customer satisfaction through personalized servicing.
- Assisted call-in customers with questions and orders.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Negotiated pricing with vendor suppliers to fit customer budgets and generate maximum gross profit.
- Used Salesforce CRM software to record personal information and purchases of contacted prospects.
- Generated new leads through networking and attending industry events.
Education
MBA - Digital Economy - Fintech And Cryptoassets
CEU Digital
Madrid, Spain06.2022
University Degree - Public Relations, Advertising, And Applied Communication
Universitat Internacional De Catalunya
Barcelona, Spain06.2020
Skills
- Client Engagement and Satisfaction
- Interpersonal Communication Skills
- Sales and Upselling
- Customer Service and Assistance
Additional Information
- Full time availability
- Driving License
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Upper intermediate (B2)
Italian
Upper intermediate (B2)
Timeline
Senior Client Advisor
Louis Vuitton
09.2022 - 09.2023
Sales Agent
Papernest
04.2021 - 07.2022
MBA - Digital Economy - Fintech And Cryptoassets
CEU Digital
University Degree - Public Relations, Advertising, And Applied Communication
Universitat Internacional De Catalunya
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