Summary
Overview
Work History
Education
Skills
Websites
Podcast
Languages
Timeline
Bartender

Nicolò Borghetti

Sevilla

Summary

Bartender with a diverse professional background spanning roles as a seller, energy consultant, receptionist, and shop assistant. Known for my exceptional customer service skills and the ability to truly listen to and fulfill customer requests. I possess excellent communication skills and a consistently positive attitude. I thrive in team-oriented environments, building strong relationships with colleagues and contributing to a harmonious workplace atmosphere. Seeking opportunities to apply my versatile skill set and dedication to providing outstanding service in a dynamic and customer-focused setting.

Overview

6
6
years of professional experience

Work History

Bartender

Ruko N Roll
06.2023 - Current
  • Completed regular bar inventories and daily requisition sheets.
  • Built relationships with vendors to manage orders and negotiate costs.
  • Recruited and trained new bartenders to help maintain talented team.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.

Seller, Energy Consultant

Nuovenergie SPA
07.2020 - 02.2023
  • Responded to customers' complaints regarding service and product quality to solve issues.
  • Developed and maintained strong relationships with customers to establish rapport and build trust.
  • Utilized product knowledge to educate customers on features and benefits.
  • Operated cash register to process payments and provided receipts to establish proof of transaction.
  • Upsold additional services and products to maximize sales opportunities (like home or health insurance).
  • Use of CRM and Provider platforms for customer management.

Receptionist

SPACES OFFICES
10.2019 - 06.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.

Steel Worker

Elektra Wire SRL
04.2019 - 09.2019
  • Machining aluminum wires using specific machine.
  • Use of the forklift for various tasks such as loading materials on trucks.

Shop Assistant

Treesse Streetwear
02.2018 - 01.2019
  • Completed daily tasks accurately and on-time to support shop needs.
  • Greeted customers entering store and offered assistance with requirements.
  • Checked incoming orders and organized new stock.
  • Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.

Shop Assistant

Zara
11.2017 - 01.2018
  • Completed daily tasks accurately and on-time to support shop needs.
  • Greeted customers entering store and offered assistance with requirements.

Education

High School Diploma -

Istituto Tecnico Enrico Mattei
Rho (Milan)
07.2017

Spanish B1 Certificate

Estudio Sanpere
Madrid (Spain)
04.2017

English B1 Certificate

Trinity College
La Valletta (Malta)
04.2016

Skills

  • Customer Service
  • Team Building
  • Record Preparation
  • Technical Support
  • Positivity
  • Communication Skills

Podcast

In addition to my professional roles, I co-hosted a podcast with a group of friends. Our podcast had a unique format, where we showcased and interviewed individuals with diverse backgrounds and talents. The primary focus was on highlighting lesser-known but exceptionally talented artists from Milan. We were dedicated to providing a platform for these artists to share their work and stories, all while enjoying some truly refreshing, crafted beer. Beyond the podcast, we organized and hosted a series of events and concerts in our city, creating opportunities for these emerging artists to showcase their talents to a wider audience, all in the vibrant ambiance of our beer-accompanied gatherings. This experience not only enhanced my organizational and networking skills but also reinforced my passion for supporting local talent and fostering creativity within our community.

Languages

Italian
Bilingual or Proficient (C2)
English
Intermediate (B1)
Spanish
Intermediate (B1)

Timeline

Bartender

Ruko N Roll
06.2023 - Current

Seller, Energy Consultant

Nuovenergie SPA
07.2020 - 02.2023

Receptionist

SPACES OFFICES
10.2019 - 06.2020

Steel Worker

Elektra Wire SRL
04.2019 - 09.2019

Shop Assistant

Treesse Streetwear
02.2018 - 01.2019

Shop Assistant

Zara
11.2017 - 01.2018

High School Diploma -

Istituto Tecnico Enrico Mattei

Spanish B1 Certificate

Estudio Sanpere

English B1 Certificate

Trinity College
Nicolò Borghetti