Nicholas Fiorendi
Summary
Experienced professional with 15+ years in international environments, with background in strategic planning, team leadership, and performance optimization.
Demonstrated abilities in problem solving, decision making, and communication skills to influence key stakeholders. Proven record of delivering innovative solutions and achieving organizational goals.
CRM Tech stack expert (Salesforce, ServiceNow, Dynamics).
Overview
15
15
years of professional experience
Work History
DOMAIN LEAD - BUSINESS PLATFORMS
SCHWARZ GLOBAL SERVICES
Barcelona
10.2021 - Current
- Leading Schwarz Tech practices in the domains of Customer Service, Loyalty, and Sales.
- Coordinating internal and external service providers in implementing new and existing solutions on Salesforce, ServiceNow, and Azure.
- Defining Business Platforms strategy, partnering with executives and stakeholders.
- Representing the department in company workshops, meetings, and events.
SALESFORCE ARCHITECT / LEAD
LIDL
Barcelona
01.2019 - 09.2021
- Leading LIDL Salesforce Centre of Excellence in the areas of Release Management, DevOps, Governance, and Architecture.
- Coordinating internal and external service providers in implementing new and existing solutions.
- Creating, revising, and approving specific Salesforce solutions, guaranteeing internal quality standards, and supporting the implementation in all its phases, from design to development, testing, and Production deployment.
- Training team members on Salesforce features and best practices, keeping them up-to-date on new releases and events.
SALESFORCE ARCHITECT
HOTELBEDS GROUP SLU
Palma
01.2018 - 03.2019
- Lead the merge of 3 different SF orgs into one of the biggest instances in Spain, with +4000 users.
- Delivered solutions for the Salesforce.com platform to meet business requirements.
- Contributed to every phase of the delivery lifecycle, including development, testing, deployment, and support.
- Managed projects and initiatives through requirements definition and solution design phases, collaborating with Business, Product, and IT.
SALESFORCE PRODUCT MANAGER
HOTELBEDS GROUP SLU
Palma
02.2016 - 09.2018
- Worked closely with stakeholders to define and advise on metrics and how Salesforce solutions will deliver greater performance.
- Owned the end-to-end process, from capturing, analyzing, and documenting business requirements.
- Defined Sales & Service Cloud Salesforce solutions, working with developers to translate design into technical specifications.
- Led project plans, mitigating risks, and managing end users' expectations.
CRM ANALYSTS SUPERVISOR
EPSON EUROPE B.V.
Cinisello Balsamo
04.2014 - 02.2016
- Market, products, channel, and sales analysis for senior and top management.
- Supervision of a team of data specialists and Microsoft Dynamics administrators.
- Developed a Data Validation process, which improved customers' data accuracy by 40%.
- Development of Excel and Access tools to analyze data, using both VBA and SQL as support.
CRM SPECIALIST
EPSON EUROPE B.V.
Hemel Hempstead
10.2009 - 03.2014
- CRM (SAP and MSD) Data analysis for Senior and Top Management.
- Calculation of promotions and rebates for more than 150 customers.
- Provided BI training to more than 50 colleagues with evaluated satisfaction of 9.8 out of 10.
- Support for +30 Scandinavian customers in reporting activity, reducing complaints by 30%.
Education
B.A. IN ECONOMICS -
Università degli Studi di Bergamo
Bergamo04.2010
ERASMUS PROGRAMME - INTERNATIONAL MARKETING -
Hogeschool INHOLLAND Haarlem
Haarlem07.2007
Skills
- Salesforce Certified (19x)
- ServiceNow Certified System Administrator
- ITIL Certified
- SCRUM Master Certified
- Barcelona Salesforce Developer Community Lead
- Managed Teams up to 40 people
- Proficient in English, Spanish and Italian
- Business and Tech Strategy
- Customer Service, Sales and Loyalty
- Experience in Manufacturing, Electronics, Retail, Tourism and Tech industries
Affiliations
Associate consultant for Guidepoint: www.guidepoint.com
Languages
- ITALIAN, Mother tongue
- ENGLISH, C1
- SPANISH, C1
- GERMAN, A2
Timeline
DOMAIN LEAD - BUSINESS PLATFORMS
SCHWARZ GLOBAL SERVICES
10.2021 - Current
SALESFORCE ARCHITECT / LEAD
LIDL
01.2019 - 09.2021
SALESFORCE ARCHITECT
HOTELBEDS GROUP SLU
01.2018 - 03.2019
SALESFORCE PRODUCT MANAGER
HOTELBEDS GROUP SLU
02.2016 - 09.2018
CRM ANALYSTS SUPERVISOR
EPSON EUROPE B.V.
04.2014 - 02.2016
CRM SPECIALIST
EPSON EUROPE B.V.
10.2009 - 03.2014
B.A. IN ECONOMICS -
Università degli Studi di Bergamo
ERASMUS PROGRAMME - INTERNATIONAL MARKETING -
Hogeschool INHOLLAND Haarlem
Similar Profiles
Terri GrotheTerri Grothe
Human Resources Coordinator at SRM, Inc. Dba Schwarz Ready MixHuman Resources Coordinator at SRM, Inc. Dba Schwarz Ready Mix
Amr BannaAmr Banna
Software Engineer at Rohde & Schwarz ipoque GmbHSoftware Engineer at Rohde & Schwarz ipoque GmbH
Hamza NasirHamza Nasir
Trainee at Schwarz Gruppe (Germany)Trainee at Schwarz Gruppe (Germany)