Ángela Caycedo
Woluwe-Saint-Lambert
Summary
Top-performing business and sales excellence professional with expertise in improving business operations in line with corporate development and organizational goals. Proficient in designing, developing, and implementing processes/programs, while providing strategic leadership to the team. Track record of increasing responsibility and consistently achieving corporate goals, showcasing excellence in business operations management. Accomplished in consultative abilities, adept at building and maintaining relationships.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Global Sales Enablement Sr Manager
ESW - Scalefast
09.2024 - Current
- Led cross-functional teams to develop and achieve a Global Commercial Playbook with operational standards, working methods, and procedures.
- Established strong relationships with internal stakeholders, ensuring long-term partnerships and repeat business.
- Improved Sales performance by providing comprehensive training and fostering a collaborative work environment.
- Promoted a culture of continuous learning through regular workshops, seminars, and training sessions with Sales and extended teams.
Sr Manager, Sales Strategy and Operations EMEA
Salesforce
06.2021 - 12.2023
- Responsible for the governance and follow-up of goals concerning forecast, pipeline, planning and compensation process, people, organizational design sales performance, strategy, and productivity.
- Lead the relationship and facilitate partnerships across critical partners of the regional Sales organizations to support strategic plans at EMEA and South EMEA level, decision-making, and adjustments to reach targets and growth.
- Lead M&A post steps to consolidate one image for the business.
- 3 year 25% revenue growth across the region for Tableau business.
- Consolidation of subregional teams, governance and KPIs.
Global SAP Operations Manager – Consulting
Deloitte Global
09.2018 - 06.2021
- Responsible for the Sales Excellence and operations concerning processes, tools, and technologies that support the SAP Sales teams at Deloitte Global organization as the 'go-to coach' for other Offerings and Alliances on pipeline management & reporting processes and compensation.
- Enablement put focus on USD5B pipeline to growth deals 20-30% bigger, and improving closing velocity.
- Active part of rollout of Salesforce WW and sales ways of working and KPI for the unit in all regions.
- Recognized with the Outstanding Performance Award for FY21 after overseeing the largest & most complex pipeline within the organization, operationalizing the sales office, and pipeline processes, improving data integrity and accuracy, coordinating regional and industry alignment, and executive reporting packs.
- Applause Award - Global Consulting FY21.
Chief of Staff – Strategy, Analytics – Consulting
Deloitte
05.2018 - 08.2019
- Responsible for leading and operationalizing the Strategy, Analytics, and M&A consulting practice and encouraging collaboration across borders. Supports the implementation of the Portfolio 2020 plan.
- The main goal of my position is to run a rigorous and predictable business, constantly projecting business insights for successful change management, Sales and Delivery performance and coaching to drive impact growth and revenue.
- Acting Business controller involved in P&L management, cost management, compensation, supporting and driving a healthy business from the financial point of view meeting revenue and sales yearly targets.
- Implemented a RoB model with proper governance and business cadence fitting the business goals for the team with effective collaboration and communication.
- Served as a trusted advisor to the Partner, providing insightful analysis on critical business issues.
- Streamlined executive decision-making processes for improved organizational performance.
Business Excellence Lead – Belux ENT Services
Microsoft
01.2014 - 02.2017
- Implemented and ensured the success of programs and strategic guidelines defined at the Services HQ and Corp level.
- Drove continuous process improvement across the group and provided strategic leadership to a team of FTEs and vendors with varied backgrounds to ensure that commitments and tasks were aligned with the overall strategies of the Services Organization.
- Provided meaningful business insights and management reporting through analysis of data and trends. Served as subject matter experts and primary escalation point to ensure data quality and local needs were represented in our systems.
- Developed and cultivated relationships with key business partners outside of the local Services org (such as HQ, C&C, Operations, Finance, and other segments); from these partnerships drove points for improvements, and escalations, and initiated change management activities to align shared goals.
- Designed and implemented the Compliance framework as performing the Compliance Business Champ for the segment.
- New Talent Award September 2014.
- Worked effectively in fast-paced environments.
Business Excellence Lead - Latam ENT Services
Microsoft
06.2011 - 01.2014
- Drove Business Excellence for the Enterprise Services Business for Latam with additional for Colombia, Argentina, Chile, and Venezuela as the trusted advisor to the Services Leadership Team for all areas related to Business Excellence. Impact of 15% yearly growth during tenure.
- Supported Practice needs in facilitating readiness and enabling managers to ramp up their new hires on all processes & policies. In addition, revenue related activities and incentives set and reconciliations.
- Served as Area lead for Project Profitability Pilot for Latam jointly with Services Corp team
- Achieved the Award of Great People Great Performance Q4 FY12 – Operational Excellence
Business Excellence Program Manager - LATAM
Microsoft
08.2009 - 05.2011
- Supervised management scorecards and reports of all the Services’ operational, financial, and administrative processes in the four countries including planning, forecasting, audit readiness, hot case process, and business management support for both Consulting and Support Services.
- Improved Enterprise Services sales effectiveness and efficiency by implementing and managing programs to establish and improved sales excellence per the business priorities.
- Improved growth Contribution Margin by 10% by running programs to increase efficiency of execution and delivery.
- Designed role-based training and implemented the rhythm for new resources ramp-up training in all cluster Services teams involving the needed experts in topics from Compliance to operational process and tools’ usage
Operations Specialist - Andean Region
Microsoft
03.2006 - 08.2009
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Worked as liaison with Latam Services Business Desk as well as the regional team in Projects QA helping both to conciliate financial metrics and documentation for Subsidiary's most complex projects.
Project Office Lead - Spanish SA
IBM Global Services
01.2004 - 03.2006
Education
Master’s Degree - Social Economy and Non-Profit Organizations
Universidad de Barcelona
Bachelor of Business Administration -
Pontificia Universidad Javeriana
Skills
- Data Analysis, interpretation, and presentation for decision-making
- Sales Process optimization through enablement and automation
- Sales Enablement Strategy Development
- Cross-Functional Collaboration
- Customer-centric mentality
- Proficient in Tech Adaptation
Certification
Certified Change Management Professional Prosci
Other
- Systems and Software: Microsoft Suite, Google Suite, Salesforce CRM, Reporting/Lightening Dashboards, Tableau, Anaplan, Seismic, Hubspot, Gong.
- Agile / Scrum Bootcamp
- Influencer: The Power to Change Anything
- Crucial Conversations
- Personality Insights: Managing and Flexing Your Communication Style
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Global Sales Enablement Sr Manager
ESW - Scalefast
09.2024 - Current
Sr Manager, Sales Strategy and Operations EMEA
Salesforce
06.2021 - 12.2023
Global SAP Operations Manager – Consulting
Deloitte Global
09.2018 - 06.2021
Chief of Staff – Strategy, Analytics – Consulting
Deloitte
05.2018 - 08.2019
Business Excellence Lead – Belux ENT Services
Microsoft
01.2014 - 02.2017
Business Excellence Lead - Latam ENT Services
Microsoft
06.2011 - 01.2014
Business Excellence Program Manager - LATAM
Microsoft
08.2009 - 05.2011
Operations Specialist - Andean Region
Microsoft
03.2006 - 08.2009
Project Office Lead - Spanish SA
IBM Global Services
01.2004 - 03.2006
Bachelor of Business Administration -
Pontificia Universidad Javeriana
Master’s Degree - Social Economy and Non-Profit Organizations
Universidad de Barcelona
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