Neyla Hantout Martínez
Málaga
Summary
I find myself to be a very friendly, approachable individual who possesses excellent communication skills which I feel would be vital for any role. I am motivated, work well in a team and have the ability to think on my feet. As I worked in the airline industry, I also have experience delivering excellent customer service. I have the ability to come up with solutions to problems quickly and don’t shy away from responsibility.
I feel with all of the above mentioned, I have that and so much more I can bring to the role. I hope you take me in consideration and I look forward to hearing from you soon.
Overview
7
7
years of professional experience
Work History
Waitress Supervisor
NOMAD MARBELLA RESTAURANT
03.2023 - Current
- I ensure guests have an excellent dining experience by providing stellar customer service
- I greet guests, take meal orders and ensure smooth communication between the dining area and kitchen.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Learning Assistant
CALPE SCHOOL
09.2021 - 03.2023
- In Calpe School I worked as a Learning Support Teacher for Year 4
- I also taught French to Year 4, 5 and 6
- I also did Ballet lessons for Reception and Year 1
- I was also a Learning support assistant in Pre-Nursery, Year 1 and Year 3.
waitress
JACKS SMOKEHOUSE PUERTO BANUS
07.2021 - 09.2021
- Providing wait service to ensure satisfaction, taking customer orders, delivering food and beverages, making menu recommendations, answering questions and sharing additional information with restaurant patrons.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
Sales Associate
ZARA PUERTO BANUS
06.2021 - 06.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
Cashier
STARLITE FESTIVAL
08.2020 - 08.2020
- My role as a cashier was to collect payments by accepting cash, checks, or charge payments and make change for customers
- Verify credit acceptance and operate credit card authorization systems
- Balance the cash drawer by counting cash at the beginning and end of work shifts by following checkout procedures.
- Built relationships with customers to encourage repeat business.
cabin manager
SAS Ireland
07.2018 - 06.2020
- I ensured safety and security of crew and every customer on board the flight, monitor crew performance and provide information to and from the flight deck
- Málaga (AGP) based
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Established and upheld high standards, promoting great customer service and assistance to guests.
Cabin Crew Member
Ryanair
06.2016 - 04.2018
- Followed company regulations and rules to promote safe environment for travelers and employees..
- Based in London Stansted (STN) which is Ryanair's largest base
- Oversaw maintenance of all required equipment and sent it out for required services.
- In charge of safety and comfort of passengers
Education
High School Diploma -
IES Profesor Tomás Hormigo
EsteponaBachelor of Science -
IES Mar De Alborán
EsteponaLearning Support Teacher -
Calpe School
MarbellaCabin Crew And CRMS Training Course -
Aematur
Marbella03.2016
Skills
- Multitasking Strengths
- Customer Experience
- Conflict Resolution Techniques
- Administer First Aid
- Emergency Situations Management
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Advanced (C1)
Timeline
Waitress Supervisor
NOMAD MARBELLA RESTAURANT
03.2023 - Current
Learning Assistant
CALPE SCHOOL
09.2021 - 03.2023
waitress
JACKS SMOKEHOUSE PUERTO BANUS
07.2021 - 09.2021
Sales Associate
ZARA PUERTO BANUS
06.2021 - 06.2021
Cashier
STARLITE FESTIVAL
08.2020 - 08.2020
cabin manager
SAS Ireland
07.2018 - 06.2020
Cabin Crew Member
Ryanair
06.2016 - 04.2018
High School Diploma -
IES Profesor Tomás Hormigo
Bachelor of Science -
IES Mar De Alborán
Learning Support Teacher -
Calpe School
Cabin Crew And CRMS Training Course -
Aematur
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