Nelly Rebeca Romero Sanchez
Montmeló
Summary
Knowledgeable in Talent Management with solid history in BPO's and Logistics of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Dynamic Continuous Improvement, enhancing operations through effective change management. Excelled in team leadership and project planning, achieving significant milestones while fostering a collaborative and safe work environment. Skilled in customer service and adept at driving efficiency and employee development.
Overview
9
9
years of professional experience
Work History
Continuos Improvement Jr Manager
Salvesen Logistica
12.2023 - 07.2024
- Managed continuous improvement Projects in the operations area.
- Accomplished multiple tasks within established timeframes.
- Maintained organized and safe environment for employees during the change management projects.
- Managed updates in the warehouse system.
Operations Administrator
Salvesen Logistica
02.2023 - 11.2023
- Managed Warehouse System by delivering incomes and outcomes.
- Consistently met deadlines under high-pressure situations demonstrating strong multitasking abilities.
- Managed paperwork of the product's outcomes and incomes.
Human Resources Bussines Partner
Sykes Call Center
04.2019 - 10.2021
- Coached managers on effective employee relations strategies to address workplace conflicts proactively.
- Managed complex employee relations issues to promote a healthy workplace culture.
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
- Managed full cycle of recruiting, hiring, and onboarding new employees.
Learning and Development Specialist
Sykes Call Center
09.2015 - 03.2019
- Collaborated with department heads to identify skill gaps and develop targeted training solutions.
- Conducted thorough needs assessments for individual departments to tailor training solutions accordingly.
- Optimized existing e-learning courses by incorporating interactive multimedia elements to enhance user experience.
- Managed annual training budgets, ensuring cost-effective allocation of resources for maximum impact on employee development.
Education
Master in Human Resources - Human Resources Management
EAE BUSINESS SCHOOL
Barcelona, Spain07-2022
BBA - Accounting And Human Resources
Universidad Centroamericana Jose Simeon Cañas
San Salvador, El Salvador07-2014
Skills
- Employee onboarding
- Change management
- Relationship building
- Project planning
- Customer service
- Team leadership
- Continuous Improvement
Languages
English
Upper intermediate (B2)
Timeline
Continuos Improvement Jr Manager
Salvesen Logistica
12.2023 - 07.2024
Operations Administrator
Salvesen Logistica
02.2023 - 11.2023
Human Resources Bussines Partner
Sykes Call Center
04.2019 - 10.2021
Learning and Development Specialist
Sykes Call Center
09.2015 - 03.2019
Master in Human Resources - Human Resources Management
EAE BUSINESS SCHOOL
BBA - Accounting And Human Resources
Universidad Centroamericana Jose Simeon Cañas
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