Nelly Smadi
Palma de Mallorca
Summary
Highly dedicated and accomplished professional with a proven track record in the financial industry. Seeking a rewarding position within a reputable financial institution to leverage my expertise in financial analysis, strategic planning, and customer relationship management. Aspiring to contribute my skills and experience to drive operational excellence, enhance profitability, and provide exceptional financial solutions to clients. Committed to upholding the highest standards of integrity and contributing to the success and growth of the financial institution.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Credit Officer
Banque Bemo Saudi Fransi
06.2015 - 07.2016
- Collaborated with clients to define and implement credit terms for approved requests.
- Evaluated credit strategies in coordination with management and proposed improvements.
- Monitored accounts for signs of fraud and non-payment issues, preparing reports with recommendations.
- Organized and finalized loan applications for underwriter review.
- Optimized credit approval and collection processes, improving operational efficiencies by over 10%
Trade Finance Officer
Banque Bemo Saudi Fransi
05.2011 - 05.2015
- Evaluated and negotiated contracts to secure favorable financial terms, resulting in cost savings and improved profitability for bank.
- Collaborated cross-functionally to streamline trade finance processes, leading to enhanced operational efficiency and faster service delivery to clients.
- Ensured compliance with international trade regulations by meticulously reviewing trade finance documents, minimizing risks and ensuring smooth transactions.
- Managed trade finance transactions, including letters of credit, guarantees, and collections, facilitating seamless and timely trade operations for customers.
- Provided exceptional customer service, resolving complex trade finance issues and fostering strong, long-lasting client relationships.
Customer Service Representative/Retail Loans
Banque Bemo Saudi Fransi
11.2008 - 03.2011
- Processed customer service orders promptly, enhancing overall customer satisfaction.
- Collaborated with sales, marketing, and management teams to develop effective solutions and achieve shared objectives.
- Trained new personnel on company operations, policies, and services.
- Developed strong client relationships and consistently exceeded service standard goals.
- Increase sales by 25%
Education
MBA - International Business Administration
European Business School
Barcelona,Spain08.2020
M.D. - Master's in Big Data And Business Intelligence
European Business School
Barcelona,Spain08.2020
BBA - Banking And Financial Support Services
DAMASCUS UNIVERSITY-Faculty of Economics
Damascus,Syria2008
Skills
- Revenue Generation
- Analytical Thinking
- Financial Modeling
- Self-Directed Mindset
- Self-Motivated Nature
- Multilingual: English, Spanish, Arabic
- Organized and Dependable
- Strong Team Player with Positive Attitude
- Ability to Manage Multiple Priorities
- Willingness to take on Added Responsibilities to Achieve Team Goals
- Policy application
- Documentation preparation
Languages
Arabic
Bilingual or Proficient (C2)
Spanish
Advanced (C1)
English
Advanced (C1)
Certification
- COACHING AND NLP Certificate
- Spanish for Business Certificate.
- English for Business Certificate.
- Aptis Esol -International certificate from British Council
- Customer Service Representative.
- Conflict Management certificate.
- Course Excellence in Customer Service .
- Course in English for Banking.
- Cross-selling banking products Certificate.
Hobbies/Interests
- Volunteer Financial Counseling
- Reading Finance Literature
- Cooking
- Travelling and Cultural Exploration
- Personal Finance Management.
Honors
Award of excellence, high professionalism and dedicated work from Bank Bemo Saudi Franci.
References
-References available upon request.
Timeline
Credit Officer
Banque Bemo Saudi Fransi
06.2015 - 07.2016
Trade Finance Officer
Banque Bemo Saudi Fransi
05.2011 - 05.2015
Customer Service Representative/Retail Loans
Banque Bemo Saudi Fransi
11.2008 - 03.2011
MBA - International Business Administration
European Business School
M.D. - Master's in Big Data And Business Intelligence
European Business School
BBA - Banking And Financial Support Services
DAMASCUS UNIVERSITY-Faculty of Economics
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