Ndzi Naphtali Anchang
Housekeeping Supervisor
Buea
Summary
Energetically driven and versatile, with a proven track record of enhancing guest satisfaction at WDC Apart Hotel and streamlining operations. Expert in room attendance and bathroom sanitation with an adept at driving social media campaigns, I excel in work planning and organizing, achieving high levels of customer satisfaction. My background showcases a unique blend of hard and soft skills, vital for dynamic work environments.
Overview
12
12
years of professional experience
Work History
Hotel Room Attendant
Madam Ross Mary (Manager of WDC Apart Hotel)
02.2022 - Current
- Enhanced guest satisfaction by maintaining a high standard of cleanliness in all assigned rooms.
- Managed inventory levels and replenished supplies as needed, minimizing waste and reducing costs.
- Assisted in the development of new cleaning procedures resulting in streamlined operations.
- Upheld strict hygiene standards, adhering to proper cleaning protocols for optimal guest health and safety.
Warehouse Worker
Madam Emilia Nchong (Manager of Njeiforbi Complex)
04.2019 - 07.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
Barbershop Manager
Self-employed
01.2013 - 01.2019
- Coordinated workshops and training sessions for professional development of staff members.
- Enforced health and safety protocols to ensure compliance with industry regulations and maintain an accident-free workplace.
- Implemented social media campaigns that showcased the barbershop's workmanship, leading to increased online engagement from potential clients.
- Addressed customer complaints promptly, resolving issues effectively to maintain high levels of customer satisfaction.
Education
High School Diploma -
BGS MOLYKO BUEA
BUEA CAMEROON 04.2001 -
Skills
front desk
Room attendance
Social Media Ads Manager
Furniture Arrangement
Driving
Excellent Communication
Work Planning and Organizing
Guest satisfaction
Bathroom sanitation
Waste disposal
Languages
English
Advanced (C1)
Timeline
Hotel Room Attendant
Madam Ross Mary (Manager of WDC Apart Hotel)
02.2022 - Current
Warehouse Worker
Madam Emilia Nchong (Manager of Njeiforbi Complex)
04.2019 - 07.2021
Barbershop Manager
Self-employed
01.2013 - 01.2019
High School Diploma -
BGS MOLYKO BUEA
04.2001 -