Nayely Segura
Cornaredo
Summary
Diligent Customer service Expert with solid background in technical support and Customer Service. Proven track record in troubleshooting technical issues and delivering high-quality customer service. Demonstrated ability in problem-solving and effective communication.
Overview
7
7
years of professional experience
Work History
Technical support representative
Foundever (Sitel)
01.2023 - 04.2025
- Trained to provide live technical support to professional installers who need help with troubleshooting, informatic configuration and fixing issues of SMA inverters connected to solar photovoltaic panels
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Content Moderator
Mosquad
01.2021 - 06.2022
- Trained to moderate posts and videos from different social media platforms in different projects: filter the content and avoid any inappropriate material to be approved and uploaded to the platform
- Keep updated on trends and social media to know the latest tendency and news
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
Quality Analyst
Roblox Acquire BPO
01.2020 - 06.2022
- Trained to analyze, make evaluations and provide feedback to the agents regarding their job as content moderators
- Provide coaching sessions to communicate updates and metrics with supervisor and agents
- Analyzed quality and performance data to support operational decision-making.
Technical Support Agent
Altice Advensus
01.2019 - 01.2020
- Trained to help customers with some billing inquiries and with technical issues thanks to our troubleshooting abilities and the tools provided by the system we used
- Learned to deal with very angry and difficult customers and how to focus on problem solving
Customer Service Representative and Sales Agent
Guess
01.2018 - 12.2018
- Trained to provide support to the customers with orders for some very famous e-commerce websites
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor's degree - Modern Languages
Universita Degli Studi Di Milano
Milan01.2018
High school diploma - undefined
Liceo Scientifico Ettore Majorana
01.2014
Skills
- Italian and Spanish Native level, English Proficiency level, German Intermediate level
- Multitasking
- Customer service expert
- Excellent communication ability and strong writing skills
- Patience, responsibility, empathy, punctuality, adaptability and problem solving
- Good knowledge of Microsoft Office (Excel, Word, Power Point)
- Technical issues analysis
Timeline
Technical support representative
Foundever (Sitel)
01.2023 - 04.2025
Content Moderator
Mosquad
01.2021 - 06.2022
Quality Analyst
Roblox Acquire BPO
01.2020 - 06.2022
Technical Support Agent
Altice Advensus
01.2019 - 01.2020
Customer Service Representative and Sales Agent
Guess
01.2018 - 12.2018
High school diploma - undefined
Liceo Scientifico Ettore Majorana
Bachelor's degree - Modern Languages
Universita Degli Studi Di Milano
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