Natia Dokhnadze
Alicante
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Manager of the Service Center
Swiss capital
Tbilisi
01.2019 - 08.2023
- Created monthly reports for senior management summarizing operational performance metrics.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Reviewed completed work to verify consistency, quality, and conformance.
- Delegated work to staff, setting priorities and goals.
Operations Manager
Swiss capital
Tbilisi
03.2017 - 01.2019
- Created detailed reports on the performance of individual departments within operations.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
Education
Certified - Quality Assurance Engeneer
Smart Academy
Georgia Tbilisi08-2024
Bachelor of Business Administration - Business Administration
Georgian Technical University
Georgia,Tbilisi06-2018
High School Diploma -
13 Public School
Georgia,Tbilisi05-2014
Skills
- Verbal Communication
- Relationship Building
- Team Management
- Flexible and Adaptable
- Analytical thinking
Languages
Georgian
First Language
English
Upper Intermediate (B2)
B2
Russian
Upper Intermediate (B2)
B2
Spanish
Elementary (A2)
A2
Timeline
Manager of the Service Center
Swiss capital
01.2019 - 08.2023
Operations Manager
Swiss capital
03.2017 - 01.2019
Certified - Quality Assurance Engeneer
Smart Academy
Bachelor of Business Administration - Business Administration
Georgian Technical University
High School Diploma -
13 Public School
Similar Profiles
Muhammed Arshid AzeezMuhammed Arshid Azeez
Stock Broker at Swiss Capital Financial Brokerage LLCStock Broker at Swiss Capital Financial Brokerage LLC
Herbert T. MartinezHerbert T. Martinez
Food Counter Attendant/ Line Cook at SIDI Capital Inc. Swiss ChaletFood Counter Attendant/ Line Cook at SIDI Capital Inc. Swiss Chalet
Margarita LytkoMargarita Lytko
SCHOOL MANAGER at Swiss Hospitality Group, Private Swiss UniversitySCHOOL MANAGER at Swiss Hospitality Group, Private Swiss University