Natasha Marquez
Barcelona
Summary
Dynamic professional with extensive experience in regulatory compliance, risk assessment, and policy development. Proven ability to conduct detailed analyses that identify potential compliance issues and implement effective corrective measures. Strong understanding of industry regulations and best practices essential for maintaining compliance. Recognized as an effective collaborator, consistently delivering results through teamwork and adaptability in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Compliance Associate
Iron Mountain Data Center
07.2025 - Current
- Conducted compliance audits to ensure adherence to regulatory standards.
- Collaborated with cross-functional teams to assess compliance risks and implement solutions.
- Reviewed policies and procedures for alignment with current regulations and best practices.
Risk Specialist-Subject Matter Expert (SME)
Stripe - Teleperformance
11.2023 - Current
- Analyze CER data and propose an action plan to meet 1% CER KPIs
- Developed effective improvement plans in alignment with goals and specifications.
- Mentored junior team members, contributing to their professional growth and development.
- Optimized subject matter content by conducting extensive research and incorporating industry trends.
- Conducted customer due diligence (CDD) on private and business clients, analyzing financial data, ultimate beneficial owners (UBOs), and ownership structures to ensure compliance with AML/KYC regulations.
- Performed checks using internal and external databases to verify client information and ensure compatibility with client guidelines, reviewing 100+ accounts monthly.
- Developed short-term and long-term risk management strategies, promoting enterprise-level compliance practices and reducing liability through expertise in transaction laundering and sanctions.
- Implemented a mentoring program for junior staff, training 10+ team members and accelerating their contributions to compliance projects.
- Conducted in-depth research on industry trends, ensuring Stripe’s compliance solutions remained competitive and aligned with regulatory standards.
Customer Service Agent
Vodafone
07.2021 - 02.2023
- Managed approximately 30 incoming calls per day from customers.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
Administrative Assistant
Carns RP, SA
02.2019 - 02.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
Education
Master of Professional Studies - Web Development
Ironhack Academy
12.2025
Master - Digital Marketing
GADE Business School
01.2020
Bachelor's - Social Communication, Marketing, and Public Relations
Arturo Michelena University
01.2018
Skills
- Customer Due Diligence (CDD)
- Know Your Customer (KYC)
- Regulatory Compliance
- Clear Communication and Reporting
- Database Verification and Investigation
- Anti-Money Laundering (AML)
- Risk Analysis and Mitigation
- Research and data interpretation
- Team collaboration
- Problem-solving abilities
LANGUAGES
Spanish: Bilingual or Proficient (C2)
English: Advanced (C1)
Timeline
Compliance Associate
Iron Mountain Data Center
07.2025 - Current
Risk Specialist-Subject Matter Expert (SME)
Stripe - Teleperformance
11.2023 - Current
Customer Service Agent
Vodafone
07.2021 - 02.2023
Administrative Assistant
Carns RP, SA
02.2019 - 02.2020
Master - Digital Marketing
GADE Business School
Bachelor's - Social Communication, Marketing, and Public Relations
Arturo Michelena University
Master of Professional Studies - Web Development
Ironhack Academy