Summary
Overview
Work History
Education
Skills
Languages
Timeline
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NATASHA MARQUEZ

Barcelona

Summary

Risk Analyst with over two years of experience in anti-money laundering (AML), know your customer (KYC), and customer due diligence (CDD) for financial technology environments. Strong understanding of compliance frameworks. Skilled in conducting in-depth investigations, analyzing complex data, and communicating findings clearly to support regulatory compliance. Adept at mentoring teams and implementing risk mitigation strategies, eager to contribute to robust compliance programs as a Compliance Analyst

Overview

6
6
years of professional experience

Work History

Risk Specialist-Subject Matter Expert (SME)

Stripe - Teleperformance
11.2023 - Current
  • Analyze CER data and propose an action plan to meet 1% CER KPIs
    Developed effective improvement plans in alignment with goals and specifications.
  • Mentored junior team members, contributing to their professional growth and development.
  • Optimized subject matter content by conducting extensive research and incorporating industry trends.
  • Conducted customer due diligence (CDD) on private and business clients, analyzing financial data, ultimate beneficial owners (UBOs), and ownership structures to ensure compliance with AML/KYC regulations.
  • Performed checks using internal and external databases to verify client information and ensure compatibility with client guidelines, reviewing 100+ accounts monthly.
  • Developed short-term and long-term risk management strategies, promoting enterprise-level compliance practices and reducing liability through expertise in transaction laundering and sanctions.
  • Implemented a mentoring program for junior staff, training 10+ team members and accelerating their contributions to compliance projects.
  • Conducted in-depth research on industry trends, ensuring Stripe’s compliance solutions remained competitive and aligned with regulatory standards.

Customer Service Agent

Vodafone
07.2021 - 02.2023
  • Managed approximately 30 incoming calls per day from customers.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.

Administrative Assistant

Carns RP, SA
02.2019 - 02.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.

Education

Master of Professional Studies - Web Development

Ironhack Academy
Barcelona
12.2025

Master - Digital Marketing

GADE Business School
Madrid
01.2020

Bachelor's - Social Communication, Marketing, and Public Relations

Arturo Michelena University
Valencia, VE
01.2018

Skills

  • Customer Due Diligence (CDD)
  • Anti-Money Laundering (AML)
  • Know Your Customer (KYC)
  • Risk Analysis and Mitigation
  • Regulatory Compliance
  • Data Analysis and Research
  • Clear Communication and Reporting
  • Team Collaboration and Mentoring
  • Database Verification and Investigation
  • Training and mentoring

Languages

Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)

Timeline

Risk Specialist-Subject Matter Expert (SME)

Stripe - Teleperformance
11.2023 - Current

Customer Service Agent

Vodafone
07.2021 - 02.2023

Administrative Assistant

Carns RP, SA
02.2019 - 02.2020

Master of Professional Studies - Web Development

Ironhack Academy

Master - Digital Marketing

GADE Business School

Bachelor's - Social Communication, Marketing, and Public Relations

Arturo Michelena University

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