Nataliya Evdokimova
Barcelona
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in Front desk manager position. Ready to help team achieve company goals.
Overview
23
23
years of professional experience
Work History
Administrative Flight Manager
Avconjet AG
02.2012 - 02.2022
- Oversaw logistics procurement process for aircraft and air freight service providers.
- Developed and implemented long-term strategies to manage transportation and logistics providers.
- Managed inventory, assets, customer pools and assignments of pilots.
- Managed services and audited partners to develop, implement and measure key logistics strategies to improve customer service.
- Work with the VIP clients.
- Process check-in and check-out for the clients for their accommodation.
- Communication with the hotel and airport staff.
- Supply guests with directions and other information.
- Process all guests calls, questions, special requests.
- Arrange transportation for the clients all over the world.
- Promoted brand at industry events and through ongoing networking efforts.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Financial reports to the management of the company.
Front Desk Manager
Hyatt Hotel
10.2006 - 12.2011
- Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
- Communicate to appropriate staff when guests are waiting for an available room.
- Kept accounts in balance and ran daily reports to verify totals.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Checked guests in out of hotel, made reservations, and processed payments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained transaction security by verifying payment cards against identification.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Sales Manager
Emirates Aircompany
05.2004 - 09.2006
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Accountant
Delta Air Lines Inc
01.1999 - 11.2003
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions, cash forecast.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Work with the passengers with the lost and damage luggage, compensations of it.
- Work with the travel agencies.
- Gathered financial information, prepared documents, and closed books.
- Trained new employees on accounting principles and company procedures.
- Prepared working papers, reports and supporting documentation for audit findings.
- Provided journal entries and performed accounting on accrual basis.
Education
MBA - Business Management
Financial Economic University
Moscow06.1997
Skills
- Vendor Management
- Stress resistance
- Inventory Reconciliation
- Service Coordination
- Logistics Coordination
- Operational Oversight
- Safety Management
- Data Entry
- Budget Administration
- Delivery Scheduling
- Price Structuring
- Cost Reduction
- International Freight Management
- Quality Control
- Documentation
- Process Monitoring
- Operations Control
- Logistics Database Management
- Critical Thinking
- Budget Planning
Languages
English
Advanced (C1)
Spanish
Upper intermediate (B2)
Russian
Bilingual or Proficient (C2)
Timeline
Administrative Flight Manager
Avconjet AG
02.2012 - 02.2022
Front Desk Manager
Hyatt Hotel
10.2006 - 12.2011
Sales Manager
Emirates Aircompany
05.2004 - 09.2006
Accountant
Delta Air Lines Inc
01.1999 - 11.2003
MBA - Business Management
Financial Economic University
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