Nataliia Stupak

Communicated with guests regarding booking, check-ins and check-outs. Working with documents and with all the details needed for their stay.

• Representative person, supervision
• Calls to hotel reception from around the world to verify reservations through the company "Amadeus" (from Madrid, Spain). Increased customer satisfaction by addressing and resolving complaints in a timely manner.

• Verbal and written translations, including translations at notaries for customers. Communication with students from foreign countries.
• Reviewed final work to spot and correct errors in punctuation, grammar and translation.

• Communication with the guests, providing all needed information, explaining games rules, work with cash. Addressed and resolved customer complaints in polite and professional manner.