Summary
Overview
Work History
Education
Skills
Languages
Timeline
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NATALIE WOODS

NATALIE WOODS

Palma de Mallorca

Summary

Bilingual customer service professional with 10+ years in international, multicultural environments. Friendly, approachable, and skilled at delivering exceptional service in fast-paced, customer-facing roles, eager to bring energy and dedication to a client-focused position.

Overview

16
16
years of professional experience

Work History

Sales and Administration

Versilia Supply Service
01.2024 - 07.2025
  • Tailored quotes to meet customer needs while ensuring a profitable margin.
  • Managed logistics of 25–50 weekly deliveries, ensuring accuracy and punctuality.
  • Built and maintained relationships with key clients and suppliers.
  • Coordinated office operations, ensuring efficient workflow and resource allocation.

Receptionist / Housekeeper

Manning Park Resort
09.2021 - 11.2022
  • Processed more than 50 guest check-ins and check-outs daily during peak seasons.
  • Coordinated housekeeping to ensure readiness of 60+ rooms and cabins.
  • Managed a switchboard with 50+ calls per day related to reservations and guest inquiries.
  • Resolved 95% of guest complaints within 24 hours

Receptionist

Various
01.2018 - 07.2020
  • Handled daily check-in/check-out of 60–80 international guests.
  • Oversaw laundry and housekeeping services for more than 200 beds weekly.
  • Maintained high standards of cleanliness in guest rooms and communal areas.
  • Assisted guests in English, Spanish, and French at reception.

Animal Carer

Bath Cats & Dogs Home (RSPCA)
07.2016 - 11.2017
  • Administered medication and treatment plans for various animal species daily.
  • Conducted behavioural assessments to ensure animals' mental well-being and care.
  • Coordinated with veterinarians to address health concerns and vaccination schedules.

Supervisor

The Cornish Bakehouse
02.2013 - 07.2016
  • Managed daily Bakery operations, ensuring smooth service and customer satisfaction.
  • Led a team of 6 waiters, providing training and support for top-quality execution.
  • Managed inventory levels, reducing overall waste by 20% within first 6 months.

Receptionist / Waitress

Harrington's Hotel 4*
01.2012 - 02.2013
  • Managed 20+ reservations daily (phone, email, walk-ins).
  • Assisted guests with check-in/check-out and provided concierge-style local recommendations.
  • Efficiently managed multiple tables during breakfast services, prioritising tasks to maintain service flow.

English Teacher (Intermittent)

Various
07.2009 - 10.2023
  • Taught and monitored classes of 10-15 students, from ages 3 and up.
  • Developed engaging lesson plans enhancing students' critical thinking skills.
  • Implemented diverse assessment methods to evaluate student language proficiency effectively.
  • Incorporated technology into lessons to support diverse learning styles and needs.

Education

High School Diploma -

Colegio Reina Sofia
Totana
2009

Basic Accounting and Administration -

Azurita System
Totana
2011

120-hour TEFL Course -

I-TO-i Online
Online
2011

Food Handling -

City of Bristol College
Bristol
2013

Animal Care NVQ2 -

South Bristol College
Bristol
2016

Skills

  • Skilled in multilingual interactions
  • Client relationship management
  • Clear and concise communication
  • Skilled in digital tools and technologies
  • Effective organizational skills
  • Prioritization and scheduling
  • Administrative coordination
  • Travel logistics management
  • Guest services coordination
  • Detail-oriented approach
  • Punctual and dependable
  • Analytical problem-solving

Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
French
Upper intermediate (B2)

Timeline

Sales and Administration

Versilia Supply Service
01.2024 - 07.2025

Receptionist / Housekeeper

Manning Park Resort
09.2021 - 11.2022

Receptionist

Various
01.2018 - 07.2020

Animal Carer

Bath Cats & Dogs Home (RSPCA)
07.2016 - 11.2017

Supervisor

The Cornish Bakehouse
02.2013 - 07.2016

Receptionist / Waitress

Harrington's Hotel 4*
01.2012 - 02.2013

English Teacher (Intermittent)

Various
07.2009 - 10.2023

High School Diploma -

Colegio Reina Sofia

Basic Accounting and Administration -

Azurita System

120-hour TEFL Course -

I-TO-i Online

Food Handling -

City of Bristol College

Animal Care NVQ2 -

South Bristol College

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