Natalie Peter
Northampton,United Kingdom
Summary
Accomplished HR and Office Management professional with expertise in HR administration, GDPR compliance, and UK employment law. Experience in people operations, facilities management, health and safety compliance, and payroll support. Skilled in document preparation, event planning, and maintaining confidentiality while managing complex schedules and stakeholder relationships. Strong time management and communication abilities enhance operational efficiency.
Overview
2
2
Languages
14
14
years of professional experience
Work History
Paediatric Medical Secretary
Kettering General Hospital
Kettering , UK
03.2026 - Current
- Served as first point of contact for patients, relatives, GPs, and internal teams, effectively resolving complex and sensitive issues to enhance patient experience.
- Coordinated operational flow of busy paediatric department, ensuring efficient consultant schedules and timely response to urgent workload changes.
- Monitored test results to safeguard patient safety, escalating urgent findings to appropriate medical staff for prompt action.
- Scheduled, confirmed and re-scheduled appointments using booking system.
- Liaised with healthcare professionals to organise and coordinate patient referrals, helping patients with complex issues.
- Scheduled tests and procedures for patients on physician's orders, following up with individual patients to provide reminders.
- Provided empathetic support to patients and families, offering guidance and assistance during challenging times.
- Produce high‑quality clinical correspondence and manage confidential information.
- Maintain accurate clinical documentation and ensure compliance with Trust standards.
- Organised and maintained medical records with strict adherence to confidentiality protocols, ensuring patient privacy.
- Prepared correspondence, medical reports, and documents, utilising advanced proficiency in medical terminology.
- Answered patients' questions in person, by email, or by phone.
- Managed office correspondence between staff and external parties, facilitating flow of information.
- Support workforce coordination, onboarding medical students, and training new staff.
Office & HR Assistant
Tozaro
Bedford, UK
08.2025 - 11.2025
- Delivered high‑level HR and people operations support, managing recruitment cycles, drafting contracts, and overseeing onboarding/offboarding.
- Acted as lead internal HR contact, maintaining HRIS platforms and administering benefits.
- Handled inquiries about HR policies, regulations and procedures.
- Compiled personnel data and generated reports for senior HR staff.
- Managed accurate and accessible employee data records.
- Supported the HR Manager in strategic planning and execution of organisational development initiatives.
- Supported diversity and inclusion initiatives, contributing to a respectful and welcoming workplace for all employees.
- Oversaw front‑of‑house and facilities operations, managing logistics, supplies, calendars, and events.
- Organised executive travel and ensured seamless operational support.
- Coordinated board‑level administration and sensitive communications.
Executive Assistant
TPH Global Ltd
Twickenham, London, UK
03.2025 - 07.2025
- Managed diaries and organised meetings and appointments for senior executives to optimise their schedules.
- Arranged international travel, visas, accommodation, and itineraries for executives to facilitate seamless business operations.
- Provided strategic executive and HR support, coordinating recruitment, onboarding, compliance checks, and personnel transitions.
- Oversaw office management, vendor relations, supply chain logistics, and health & safety compliance.
- Collaborated with departments to enhance business operations and improve communication flow.
- Supported cross‑functional teams across Payroll, Finance, IT, and Customer Success.
- Delivered event planning, workflow optimisation, and analytics-driven reporting.
- Prepared reports, presentations, and briefs to support decision-making processes for leadership teams.
- Implemented filing systems to streamline document organisation and retrieval processes.
- Maintained records management systems to ensure GDPR compliance and data integrity.
- Sat in on meetings, hearings and conferences to document activities.
- Organised corporate events, including conferences and dinners, to enhance company culture and stakeholder engagement.
Office & HR Coordinator
TPH Global Ltd
Twickenham, London, UK
10.2023 - 03.2025
- Led recruitment activities, maintained GDPR‑compliant employee records, and coordinated onboarding and training.
- Managed recruitment processes from job posting to interviewing, enhancing team fit and efficiency.
- Supervised staff recruitment, interviewing, selecting and onboarding.
- Administered employee onboarding and induction programmes, facilitating smooth integration into company culture.
- Oversaw attendance, leave management, benefits administration, and employee relations support.
- Maintained accurate HR records, complying with GDPR and other legal requirements.
- Reviewed and updated HR policies, keeping practices current and compliant with legislation.
- Facilitated communication between management and staff, bridging gaps and promoting transparency.
- Handled employee grievances and conflicts, mediating solutions to foster a positive work environment.
- Coordinated training sessions for staff development, improving skills and knowledge across departments.
- Organised staff welfare initiatives to enhance team morale and foster a positive work environment.
- Coordinated events, supported client‑facing teams, and contributed to HR projects to enhance employee engagement and collaboration.
- Determined HR department budget and controlled expenditures for optimum resource allocation.
- Established HR management system applicable across different types of employees, departments and seniority levels.
- Coordinated disciplinary procedures, maintaining fairness and consistency in accordance with company policy.
- Managed daily office operations, coordinated facilities, handled mail, performed clerical tasks, and organised workspace to ensure efficient workflow.
- Acted as Health & Safety Officer, performing fire marshal and first aid duties.
Data Administrator / Receptionist
Seymour House Surgery (NHS)
Richmond, London, UK
11.2018 - 03.2021
- Input patient data and maintain filing systems to ensure accurate record-keeping and efficient reception support.
- Assist with vaccination clinics and manage diaries to facilitate smooth operations and timely access to external medical information.
- Provided reassurance and support to the team as front-line staff during the pandemic, addressing queries and enhancing patient experience.
Front Office Manager
Markerstudy Insurance Headquarters
Covent Garden, London, UK
10.2016 - 10.2018
- Managed front office operations to maintain exceptional guest service standards in a high-volume environment.
- Coordinated seamless check-in and check-out processes, minimising guest wait times and enhancing satisfaction.
- Managed reception operations, diaries, meeting bookings, and executive support to ensure smooth daily operations.
- Supervised reception staff, delivering training and development to enhance service quality and team performance.
- Organised training to teach new office workers in processes and important policies.
- Coordinated conference calls, lunches, and expenses, ensuring timely distribution of post for efficient communication.
Receptionist & Data Entry Officer
Fulham Green
Fulham, London, UK
05.2016 - 10.2016
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
- Welcomed guests and clients in a friendly, positive manner.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Coordinated reception activities, including mail handling, meeting bookings, and invoice processing to ensure smooth operations.
- Ensured a tidy and welcoming reception area, reinforcing company standards for cleanliness and creating positive visitor experiences.
- Responded to enquiries from clients, vendors and members of the public.
- Liaised with maintenance and ensured building safety compliance.
- Carried out basic day-to-day administrative tasks to support staff needs.
Receptionist and Administrator
Kensington Physio & Sports Medicine
Kensington ,London, UK
11.2014 - 05.2016
- Welcomed guests and clients in a friendly, positive manner.
- Greeted visitors warmly, providing a professional first impression of the organisation.
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Managed high‑volume calls, patient records, accounts, insurance liaison, and correspondence to ensure seamless communication and support for clinic operations.
- Addressed client and vendor enquiries promptly to enhance service quality.
- Filed and maintained invoices and customer records to ensure quick and efficient retrieval, supporting overall operational effectiveness.
- Maintained patient confidentiality by following data protection protocols.
- Handled confidential documents with discretion, following data protection guidelines to safeguard information.
Bartender/Waitress
Mitchell's & Butler
Barnes, London, UK
01.2014 - 01.2015
- Took customer orders and prepared drinks following best practices for each type.
- Mixed cocktail ingredients using shakers, blenders and ice-crushers.
- Advised customers on available beverages and optimum choices for individual tastes.
- Provided expert recommendations on wine and spirit pairings, enhancing dining experiences.
- Resolved customer complaints with diplomacy, preserving the establishment's reputation for excellence.
- Kept bar stocked and organised for easy access and quick service to customers.
- Managed bar inventory, conducted stock takes, and placed orders to maintain optimal supplies.
- Assisted with stock counting, ordering and replenishing.
- Handled cash transactions and operated point-of-sale systems with accuracy and integrity.
- Verified customer age using official government identifications prior to serving alcohol.
- Trained new staff on bar operations, cocktail preparation, and customer service standards.
- Coordinated with kitchen staff to ensure timely delivery of food orders to bar patrons.
- Ensured all glassware and cutlery were polished for presentation and hygiene standards.
- Kept supply of snacks and food items at bar to serve customers.
- Washed and put away glassware after customer use, maintaining ready stock for customer service.
- Removed empty kegs, tapped new kegs and attached supply lines.
- Completed scheduled disassembly and cleaning of taps to remove build-up and meet health codes.
Customer Services Advisor
Nuffield Health Gym
Bloomsbury, London, UK
01.2013 - 01.2014
- Delivered excellent customer service at all times by proactively going the extra mile to solve and answer customer queries.
- Maximised customer satisfaction by resolving service issues promptly.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Dealt with inbound and outbound calls, managing matters including complaints, queries and orders.
- Built rapport with customers through courteous and professional communications.
Education
Diploma of Higher Education - Midwifery
University of West London
London01-2023
Certificate of Higher Education - Acess to Midwifery - Level 3
West Thames College
London01-2019
GCSEs - Secondary school
Mare Nostrum Educación Secundaria
Spain2012
Skills
- Patient Care Coordination
- Clinical Documentation
- Patient Communication
- Patient Liaison
- Patient registration
- Patient Issue Resolution
- Scheduling appointments
- Scheduling software
- Consultant diary management
- Office Management
- Office administration
- Event coordination
- Workforce coordination
- HR Administration
- People Operations
- HRIS systems integration, ownership and training colleagues
- UK employment law
- GDPR
- Data management
- Compliance adherence
- Health and Safety Compliance
- Health records management
- Payroll Support
- Budget Management
- Stakeholder Management
- Document preparation
- Report preparation
- Filing paperwork
- Filing and photocopying
- Mail sorting and distribution
- Supplies and inventory
- Fast typing speed
- Audio typing
- Telephone etiquette
- Time management efficiency
- Workload handling
- Discretion and diplomacy
- Integrity and trustworthiness
- Empathetic communication
- Team player
- Complaint handling
- Prioritisation under pressure
- Health and safety compliance
- Prioritisation under pressure
- Mail sorting and distribution
- Supplies and inventory
- Advanced microsoft office suite
- Report preparation
Languages
English
Spanish
Additional information
Full UK Driving Licence, Basic DBS, 10+ years customer service, 10+ years reception & office experience, 2+ years HR/ER experience
Timeline
Paediatric Medical Secretary
Kettering General Hospital
03.2026 - Current
Office & HR Assistant
Tozaro
08.2025 - 11.2025
Executive Assistant
TPH Global Ltd
03.2025 - 07.2025
Office & HR Coordinator
TPH Global Ltd
10.2023 - 03.2025
Data Administrator / Receptionist
Seymour House Surgery (NHS)
11.2018 - 03.2021
Front Office Manager
Markerstudy Insurance Headquarters
10.2016 - 10.2018
Receptionist & Data Entry Officer
Fulham Green
05.2016 - 10.2016
Receptionist and Administrator
Kensington Physio & Sports Medicine
11.2014 - 05.2016
Bartender/Waitress
Mitchell's & Butler
01.2014 - 01.2015
Customer Services Advisor
Nuffield Health Gym
01.2013 - 01.2014
Diploma of Higher Education - Midwifery
University of West London
Certificate of Higher Education - Acess to Midwifery - Level 3
West Thames College
GCSEs - Secondary school
Mare Nostrum Educación Secundaria