Nastja Smokovic

• Led the IT infrastructure build for two new offices (Malmo and Berlin), overseeing network design, hot-desking implementation, and audio-visual setups for meeting rooms, and digital signage across the offices.
• Led the 'IT Support Model for 3rd Parties' project, providing structured support for co-development teams, including a dedicated ServiceNow portal.
• Improved IT visibility within the company by creating and distributing quarterly newsletters, showcasing departmental achievements.
• Organized and facilitated team-building events and off-sites, fostering collaboration and team cohesion.

Key Achievement: Ensured seamless opening day operations for both the Malmo and Berlin offices by delivering fully functional IT infrastructures, resulting in zero critical issues or disruptions, and a smooth transition for all employees.

• Led the IT integration of a few applications (e.g., Staffbase, Workleap Officevibe) to enhance security, centralize control, and lower costs.
• Led the company-wide IT Survey 2022, gathering insights into employee satisfaction during the transition to a hybrid working model that led to strategic improvements in IT services and tools.
• Prepared and facilitated two multi-team workshops focused on conflict resolution, improved collaboration, and alignment.
• Served as the Scrum Master for the Cloud Foundations team.
• Managed the IT Tech Lounge project, optimizing the walk-up support experience for employees, and improving resolution times.
• Led the IT aspects of the London office restack and hot-desking implementation, ensuring seamless technology integration and user experience.

Key Achievement: Successfully delivered a diverse range of PMO-led tasks, including projects, complex workshops, and serving as a Scrum Master, consistently meeting or exceeding expectations.

• Managed complex calendars and schedules for multiple executives (CIO, VP Engineering, CISO)
• Coordinated all aspects of executive travel arrangements
• Planned and organized team away days, off-sites, and corporate events
• Organized senior management meetings, preparing agendas, distributing materials, and capturing minutes.
• Key Achievement: Developed a good understanding of the IT department, its teams, and key processes, enabling more effective support for senior executives and established strong relationships with them.