Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
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Nastaran Parsapour

Madrid

Summary

Results-driven and detail-oriented Property Management professional with a proven track record in enhancing property conditions, maximizing tenant satisfaction, and optimizing operational efficiency. Skilled in streamlining processes, resolving conflicts, and implementing strategies that align with owner objectives to achieve exceptional results. Demonstrated expertise in boosting tenant retention rates, maintaining high occupancy levels, and delivering outstanding customer service. Adept at fostering strong relationships with tenants, property owners, and cross-functional teams to ensure seamless operations and long-term success. Passionate about creating exceptional living experiences and contributing to the growth of innovative, customer-focused organizations.

Overview

5
5
years of professional experience

Work History

Property Manager

Self-Managed
Madrid
01.2022 - Current
  • Vacation Rental Management: Successfully managed a portfolio of vacation rental properties, overseeing all aspects of operations, including guest communication, booking coordination, and maintenance supervision. Ensured properties were consistently maintained to high standards, resulting in positive guest reviews and repeat bookings.
  • Guest Experience Enhancement: Orchestrated seamless guest experiences by providing clear, timely communication and addressing inquiries or concerns promptly. Implemented personalized touches to elevate guest satisfaction and foster positive reviews.
  • Maintenance & Renovation Oversight: Spearheaded renovation projects to modernize properties, enhance their market value, and improve the overall guest experience. Coordinated with contractors and service providers to ensure projects were completed on time and within budget.
  • Tenant Support & Conflict Resolution: Acted as the primary point of contact for tenants, resolving complaints and maintenance requests efficiently to ensure high levels of customer satisfaction. Maintained strong relationships with on-site and remote service providers to deliver prompt and effective solutions.
  • Digital Marketing & Booking Optimization: Developed and implemented innovative digital marketing strategies to increase property visibility, attract potential guests, and maximize booking rates. Utilized data-driven insights to adjust pricing and promotional efforts for optimal occupancy and revenue.
  • Operational Efficiency: Streamlined property management processes, including maintenance scheduling, inventory management, and financial tracking, to ensure smooth and cost-effective operations.

Property Manager

Shab Company
Tehrān
02.2022 - 11.2024
  • Booking and Reservation Management: Expertly handled guest inquiries and reservations, ensuring a seamless booking process from initial contact to confirmation. Utilized strong communication skills to guide clients in selecting properties that best matched their needs, including location, pricing, and amenities.
  • Customer Communication: Acted as the primary point of contact for guests, addressing questions, providing detailed property information, and resolving concerns promptly to ensure a positive experience.
  • System Coordination: Accurately managed and updated reservation systems, ensuring all booking details were current and error-free.
  • Guest Satisfaction: Delivered exceptional service by maintaining clear and professional communication throughout the guest journey, contributing to high satisfaction and repeat bookings.
  • Problem Resolution: Addressed and resolved booking-related issues efficiently, ensuring minimal disruption to guest plans and maintaining the company’s reputation for reliability.

Education Coordinator

Pishgam Rahpooyan
Tehrān
02.2020 - 03.2021
  • Guided prospective students through the study abroad application process, providing clear and personalized support to ensure a smooth experience.
  • Managed program logistics, including accommodations, academic arrangements, and visa requirements, to create seamless experiences for participants.
  • Acted as the main point of contact for students and parents, resolving inquiries and issues promptly to ensure satisfaction.
  • Advised students on program selection, cultural preparation, and academic expectations, helping them make informed decisions.
  • Collected and implemented student feedback to continuously improve program quality and accessibility.

Education

Master's - Digital Marketing

HTL International School
12.2022

BACHELOR - Industrial Engineering

Damavand Azad University
12.2017

Skills

  • Guest Service Excellence
  • Reservation Management
  • Property Portfolio Optimization
  • Tenant & Guest Communication
  • Property Maintenance Coordination
  • Booking System Proficiency
  • Customer Relationship Management
  • Multitasking & Organizational Skills
  • Problem Resolution & Conflict Management
  • Cross-Functional Collaboration
  • Digital Tools & Software Proficiency

Languages

  • English
  • Spanish
  • Persian

Personal Information

Title: Property Manager

Timeline

Property Manager

Shab Company
02.2022 - 11.2024

Property Manager

Self-Managed
01.2022 - Current

Education Coordinator

Pishgam Rahpooyan
02.2020 - 03.2021

Master's - Digital Marketing

HTL International School

BACHELOR - Industrial Engineering

Damavand Azad University

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Nastaran Parsapour