Nara Soto
Alicante
Summary
Looking for a position where I can apply my skills and contribute to achieving the set objectives. Organized person focused on marketing actions and customer service. I would like to join a stable project where I can develop professionally.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Costumer Service
London Tiling Company Ltd.
12.2021 - 08.2024
- Built and maintained strong B2B relationships with construction companies such as Porcelanosa and retail businesses like Zara and Flawless Fine Jewellery, offering customized solutions to meet professional needs.
- Delivered exceptional B2C customer service to individual clients, offering personalized product recommendations and ensuring a seamless purchasing experience
- Managing complaints calmly and professionally, providing appropriate solutions to promote customer satisfaction
Receptionist
Hotel Ibis
06.2020 - 12.2021
- Customer service and assistance at reception, providing information and resolving queries.
- Support in the management of social networks and online booking platforms, responding to queries and comments.
- Constant updating of knowledge about the establishment and its services, to provide accurate information.
- Assistance in the planning and execution of events and activities within the establishment.
Sales Supervisor
PRIMARK
07.2017 - 04.2020
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored daily sales performance and provided feedback to each team member.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
Spanish Teacher
Bhaktivedanta Manor Primary School
09.2016 - 06.2017
- Elevated student proficiency levels by implementing individualized learning strategies tailored to each learner''s strengths and weaknesses.
- Established strong relationships with parents, keeping them informed of their child''s progress and offering tips for supporting language development at home.
- Promoted a positive classroom environment by fostering open communication between students and addressing any conflicts or concerns promptly.
- Participated in professional development opportunities to stay current on pedagogical trends and enhance teaching skills further.
Education
B.A. Human Resources -
UNED
U.G. Social Integration -
CESUR
Skills
- Skilled in managing and organizing data using databases such as Microsoft Excel, Access
- Customer Relationship Management
- Teamwork and Collaboration
- Adaptability and Flexibility
- Problem-solving skills
- Attention to Detail
Certification
- CRM. LinkedIn Learning. 2022
- Child Protection: In Theory and Practice. HarvardX. 2020
Timeline
Costumer Service
London Tiling Company Ltd.
12.2021 - 08.2024
Receptionist
Hotel Ibis
06.2020 - 12.2021
Sales Supervisor
PRIMARK
07.2017 - 04.2020
Spanish Teacher
Bhaktivedanta Manor Primary School
09.2016 - 06.2017
U.G. Social Integration -
CESUR
B.A. Human Resources -
UNED
Similar Profiles
Anastasiia ZemskovaAnastasiia Zemskova
SMM manager at London Metropolitan University, Jewellery company SENSESMM manager at London Metropolitan University, Jewellery company SENSE
Cheryl HenrichCheryl Henrich
Financial Advisor at London Life Insurance CompanyFinancial Advisor at London Life Insurance Company
RITA ADDAI-ADUTWUMRITA ADDAI-ADUTWUM
Cafeteria Attendant at ACT Clean Company for The Peninsula LondonCafeteria Attendant at ACT Clean Company for The Peninsula London