Nara Natal
Lisboa
Summary
Proactive Business Analyst with extensive experience in requirements gathering, data analysis, and SQL proficiency. Successfully guided development teams through user stories and specifications, improving efficiency and automating processes. Expert in project planning, user acceptance testing, and technical troubleshooting, bringing strong analytical and problem-solving skills to advance business solutions.
Overview
10
10
years of professional experience
Work History
Business Analyst
Santander Portugal
02.2021 - Current
- Created User Stories to effectively guide development teams and testers.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
- Developed Test Cases and participated in executing acceptance tests, as a facilitator between end users and development team.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Provided technical support for troubleshooting analytics and reporting issues.
Functional Analyst
Caixa Geral De Depósitos
05.2020 - 02.2021
- Handled and troubleshot SQL and database environments, identifying gaps and problem areas.
- Reviewed and tested plans and criteria to meet functional and technical requirements.
- Contribute to project planning by defining timelines and effort estimates
- Budget management, monitoring expenses to ensure the project stays within financial limits.
- Identified and addressed problems as they rise.
- Conducting and supporting user acceptance tests.
FUNCTIONAL ANALYST
TAP Air Portugal
05.2019 - 04.2020
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Developed functional and technical specifications to support development teams.
- Increased organizational efficiency by automating manual processes through the implementation of software solutions.
- Conducted regular user training sessions to promote swift adoption of new systems.
- Reviewed and tested plans and criteria to meet functional and technical requirements.
Senior Systems Analyst
Icatu Seguros
02.2015 - 04.2019
- Conducted interviews and meetings with stakeholders to understant and document business needs.
- Prepared functional specifications and technical specifications, with UML to guide the development teams.
- Process mapping with BPMN.
- Developed SQL codes: queries, stored procedures, views, functions and triggers (SQL Server and Oracle).
- Developing test cases and executing functional tests.
- Guided and trained junior and intermediate analysts, sharing knowledge and best practices
- Conducted and supported user acceptance tests;
- Programming (Visual Basic 6, C#.NET)
- Managed the support ticket queue.
- Contribute to project planning by defining timelines and effort estimates.
Education
MBA - Marketing
Universidade Candido Mendes
Rio De Janeiro, Brazil10-2006
Bachelor of Science - DATA PROCESSING
Pontifical Catholic University
Rio De Janeiro, Brasil06-1999
Skills
- Business Analysis
- Requirements Analysis
- Data Analysis
- Systems Analysis
- Requirements Gathering
- Project Management
- SQL Proficiency
- User Acceptance Testing
- Business Process Mapping
- Test case scenarios
- SQL and Databases
- Team Collaboration
- Software development life cycle
Timeline
Business Analyst
Santander Portugal
02.2021 - Current
Functional Analyst
Caixa Geral De Depósitos
05.2020 - 02.2021
FUNCTIONAL ANALYST
TAP Air Portugal
05.2019 - 04.2020
Senior Systems Analyst
Icatu Seguros
02.2015 - 04.2019
MBA - Marketing
Universidade Candido Mendes
Bachelor of Science - DATA PROCESSING
Pontifical Catholic University
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