Naoufel Chtara
Cluster General Manager
Dakar
Profil professionnel
Higly accomplished and results-driven Cluster General Manager with over two decades of experience in the hospitality industry ,
Specializing in multi-property management.
Proven track record of driving revenue growth,improving operational efficency, and enhancing guest staisfaction across diverse markets in Africa and the Middle East
Recognized for successfully managing large-scale refurbishment and pre-opening projects, repositionning hotels, optimizing sales strategies and expanding MICE capacities to increase market share.
A natural leader, fostering a people-oriented culture , promoting staff development and engagement to ensure seamless service delivery and operational excellence .
With a strategic approach to both financial perfromance and guest service , consistenly delivering superior result, enhancing profitability for owners and stakeholders while maintaining high levels of guest and team satisfaction.
Vue d'ensemble
22
22
years of professional experience
2
2
years of post-secondary education
Expérience
Cluster General Manager
Accor Group : Novotel & Ibis Styles Dakar
Dakar, Senegal
05.2022 - Actuel
Ensuring seamless operations and achieving strategic goals for both hotels,with a focus on operational efficency,guests, teams and owners satisfaction
Driving revenue growth
Staff dervelopment and retention
General Manager
Accor Group :Ibis Plateau Abidjan
Abidjan, Ivory Coast
02.2020 - 04.2022
- Accor, Ibis Abidjan Plateau: Website: www.ACCOR.com
General Manager
JAZ (Jaz Hotel Group) 1001 Room Resort
Sharm El Sheikh, Egypt
10.2019 - 01.2020
- Jaz Hotels Group (JHG), Website: https://www.jazhotels.com
General Manager
Accor Group :Pullman Douala Rabingha
Douala, Cameroon
06.2019 - 09.2019
- Accor, Pullman Douala Rabingha, Website: www.ACCOR.com
General Manager
AZALAÏ Hotels Group
Abidjan
07.2018 - 06.2019
- Azalaï Abidjan, Group Flagship, Business Hotel, 200 rooms
General Manager
AZALAÏ Hotels Group
Bamako
12.2017 - 06.2018
- Refurbishment, Pre-opening & Opening Azalaï Bamako, 5 star Business Hotel, 200 rooms
Resort General Manager
Deutsche Hospitality Group
Sousse
04.2017 - 12.2017
- Jaz Tour Khalef, 5 star Hotel & Resort (10 hectares, 524 rooms, 382 staff)
General Manager
Sopatel Silmande
Ouagadougou
11.2015 - 02.2017
- Sopatel Silmande, Website: http://golden-tulip-le-silmandeouagadougou-hotel.booked.net/
General Manager
Laico Atlantic
Banjul
01.2013 - 07.2015
- Laico Atlantic, Website: www.laicohotels.com
Executive Assistant Manager
Laico Okoumé Palace
Libreville
04.2009 - 12.2012
- Laico Okoumé Palace, 5 star Hotel, Website: www.laicohotels.com
Executive Assistant Manager
Riu El Mansour
Hiboun
06.2007 - 03.2009
- Riu El Mansour, 4 star Hotel
Director of Rooms
Hasdrubal Thalassa & Spa Palace
Yasmine Hammamet
04.2002 - 12.2006
- Hasdrubal Thalassa & Spa Palace: « Part of One of the Leading Hotels of the World »
Rooms Division Assistant Manager
02.2000 - 03.2002
Formation
Hotel Management - Hospitality
Hotel School
Nabeul ,Cap Bon, Tunisia 09.1988 - 05.1990
Compétences
Revenue Management and Profit optimization
Operational Excellence
Leadership and Team Management
Strategic project Management
Sales and Marketing strategy
Communication
Customer Service
Financial Acumen
ESG
Informations complémentaires
- Diving
- Snorkling
- Gardening
- Travelling
- Volunteering
Personnalisé
Genre: Male
Langues
English
Courant
French
Bilingue
German
Courant
Italian
Courant
Arabic
Langue maternelle
Projets réalisés
Refurbishment, pre-opening Azalai Salam, 200 rooms , Bamako, Mali
Refurbishment , Ibis Plateau , 190 rooms, Abidjan, Ivory Coast
Refurbishment and Rebranding, Ibis to Ibis Styles , 106 rooms, Dakar, Senegal
Chronologie
Cluster General Manager
Accor Group : Novotel & Ibis Styles Dakar
05.2022 - Actuel
General Manager
Accor Group :Ibis Plateau Abidjan
02.2020 - 04.2022
General Manager
JAZ (Jaz Hotel Group) 1001 Room Resort
10.2019 - 01.2020
General Manager
Accor Group :Pullman Douala Rabingha
06.2019 - 09.2019
General Manager
AZALAÏ Hotels Group
07.2018 - 06.2019
General Manager
AZALAÏ Hotels Group
12.2017 - 06.2018
Resort General Manager
Deutsche Hospitality Group
04.2017 - 12.2017
General Manager
Sopatel Silmande
11.2015 - 02.2017
General Manager
Laico Atlantic
01.2013 - 07.2015
Executive Assistant Manager
Laico Okoumé Palace
04.2009 - 12.2012
Executive Assistant Manager
Riu El Mansour
06.2007 - 03.2009
Director of Rooms
Hasdrubal Thalassa & Spa Palace
04.2002 - 12.2006
Rooms Division Assistant Manager
02.2000 - 03.2002
Hotel Management - Hospitality
Hotel School
09.1988 - 05.1990
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