NAOMI INGRID NGUEKO KOUEMO
Barcelona, Spain
Summary
Having a strong mindset, i am fully motivated in all what i do. I am a detail-oriented team player with strong organizational skills. I have the ability to handle multiple projects simultaneously with a high degree of accuracy. For me, discipline, teamwork and strategy is the most important assets to increase and boost sales and achieve expectations.
Overview
1
1
year of professional experience
Work History
CONTENT MODERATOR
TELUS INTERNATIONAL
10.2023 - 07.2024
- Pass in review and moderate community generated content (text, videos, images, audio..), to ensure compliance with community guidelines.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Reduced response time for content review, ensuring a safer online environment for users.
- Selected relevant images to accompany content for maximum impact.
Airport Customer Service Agent
INTELCIA/VOLOTEA AIR LINE
01.2023 - 06.2023
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
- Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
- Receiving calls,chats and emails from clients, booking and selling flight tickets.
Education
Master of Science - LOGISTICS AND SUPPLY CHAIN MANAGEMENT
C3S BARCELONA
Castelldefels, Spain10.2023
Skills
- Cultural Awareness
- Patience and Tolerance
- Strong attention to detail
- Critical Thinking
- Team Collaboration
- Stress Tolerance
- Time management
- Flexible Schedule
Languages
French
Bilingual or Proficient (C2)
English
Advanced (C1)
German
Upper intermediate (B2)
Spanish
Elementary (A2)
Timeline
CONTENT MODERATOR
TELUS INTERNATIONAL
10.2023 - 07.2024
Airport Customer Service Agent
INTELCIA/VOLOTEA AIR LINE
01.2023 - 06.2023
Master of Science - LOGISTICS AND SUPPLY CHAIN MANAGEMENT
C3S BARCELONA
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