Nana Jalagonia
Summary
Experienced Customer Support Specialist with extensive background in travel and tourism services. Over the years, has provided professional client support, booking assistance, and travel coordination for international customers. Demonstrates strong communication skills, cultural awareness, and the ability to resolve client issues efficiently. Adept at working independently, maintaining service quality, and supporting customer satisfaction in remote environments.
Overview
16
16
years of professional experience
Work History
Customer Support Specialist
PAETONI LLC
01.2022 - Current
- Customer communication and travel inquiries
- Booking and reservation support
- Client coordination and assistance
- Service documentation and follow-up
- Customer satisfaction support
Customer Support & Travel Coordinator
Good Life Tours
01.2016 - 01.2021
- Client consultation and booking assistance
- Coordination with tour providers
- Travel documentation support
- Handling customer requests and changes
- Support of service quality standards
Travel Assistant
Gabri Travel
01.2010 - 01.2016
- Customer inquiries handling
- Travel arrangements support
- Booking coordination
- Communication with partners
- Administrative support
Education
Higher Education - Pedagogy and Methodology of Primary Education
Economic-Humanitarian Institute "MERIDIAN"
Tbilisi01.1996
Skills
- Customer Support
- Travel Operations
- Booking Coordination
- Client Communication
- CRM Systems
- Issue Resolution
- Multilingual Support
- Documentation
Languages
- Georgian, Native
- Russian, C1
- English, B2
Timeline
Customer Support Specialist
PAETONI LLC
01.2022 - Current
Customer Support & Travel Coordinator
Good Life Tours
01.2016 - 01.2021
Travel Assistant
Gabri Travel
01.2010 - 01.2016
Higher Education - Pedagogy and Methodology of Primary Education
Economic-Humanitarian Institute "MERIDIAN"