NADIA PÉREZ MARHAO
Summary
Customer Service Agent with a proven track record as a Passenger Service Agent, delivering exceptional customer service. My excellent communication skills in English, German, and Spanish as my native language, make me a valuable asset in serving a diverse range of passengers. I have ability to remain calm and composed under pressure, and I consistently demonstrate problem-solving skills to effectively resolve any challenging situations that may arise.
Overview
1
1
year of professional experience
Work History
Customer Service Agent
Madrid Transport Consortium
07.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Adapted to new applications and maintained knowledge of current technologies.
- Handled customer inquiries and suggestions courteously and professionally.
- Utilized customer service software to manage interactions and track customer satisfaction.
Passenger Agent
Groundforce
08.2022 - 01.2023
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Announced flight status updates and information about gate changes over PA system.
Education
Bachelor of Science - Social Sciences
IES Altair
Madrid06.2023
Skills
- Calm and Professional Under Pressure
- Exchange Coordination
- Policy and Procedure Adherence
- Customer Service
- Accurate Estimates
Languages
English
Upper intermediate (B2)
German
Intermediate (B1)
Romanian
Beginner (A1)
Timeline
Customer Service Agent
Madrid Transport Consortium
07.2023 - Current
Passenger Agent
Groundforce
08.2022 - 01.2023
Bachelor of Science - Social Sciences
IES Altair
Similar Profiles
Anita MasokaAnita Masoka
Jnr Legal and Contracts Administrator at Gibela Rail Transport Consortium (Pty) LtdJnr Legal and Contracts Administrator at Gibela Rail Transport Consortium (Pty) Ltd
VANESSA NTULIVANESSA NTULI
Quality Engineer at Gibela Rail Transport ConsortiumQuality Engineer at Gibela Rail Transport Consortium
Koketso Albert MaditsiKoketso Albert Maditsi
Treasury Manager/Accountant at Gibela Rail Transport Consortium RF (Pty) LtdTreasury Manager/Accountant at Gibela Rail Transport Consortium RF (Pty) Ltd