Nabin Koirala
Barcelona
Summary
To leverage my skills and experience as an IT Support Engineer in a dynamic organization, where I can contribute to maintaining smooth operations, resolving technical issues efficiently, and providing exceptional support to end-users, while continuously expanding my knowledge in the field. Committed to ongoing professional development and staying abreast of emerging technologies.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Helpdesk Specialist
Orin IT Consulting
Denver, USA
04.2022 - Current
- Provided network connectivity support for internet, network drives, and VPN connections
- Assisted about 15 dedicated customers daily with IT-related issues, ensuring prompt and effective resolution
- Installed, configured, and troubleshooted Windows OS, Microsoft Office, Outlook, OneDrive, and Teams
- Provided remote assistance to end users using TeamViewer and Teams for seamless support
- Supported Windows 10, 11, and Mac OS operating systems for diverse user needs
- Delegated mailbox to new user using Exchange Management Shell
- Created users and changed passwords in Active Directory using Powershell
- Conducted imaging and deployment of desktops and laptops
- Supported Mac OS users and Mobile device Management
- Generated and assigned phone numbers in Microsoft Teams, ensuring seamless communication.
Education
Associate Degree -
Charted Management Institute
01.2011
Skills
- Remote Support Tools (QuickAssists, Teamviewer, Remote Desktop)
- Experienced Managing Active Directory (users and groups, Group policies etc)
- Experienced managing DHCP server
- Experienced managing network related issues (Internet, Intranet, VPN, Remote Access, Network Drives)
- Experienced in basic router configuration and management (CISCO, Arista, Sonicwall)
- Competent in PC Imaging and Deployment
- Experienced in managing printers and Prints servers
- Basic experienced in managing and supporting virtual server infrastructure (VMware, Hyper-V)
- Experienced Managing Exchange server (Users and groups management along with User Mailboxes management and delegation, Shared Mailbox, Room and Equipment Mailbox and Transport rules)
- Experienced managing Microsoft 365 Services and Applications
- Experienced in Teams voice and PSTN Connectivity and meeting management
- End user support on Office 365 applications (Outlook, Onedrive, Sharepoint)
- Basic powershell management in Active Directory, Exchange server, MsOnline, Exchnage Online etc
- Proven track record of effectively managing high call volumes
Certification
- CompTIA Network+ Certification, 2024
- Azure Fundamnetals AZ-900 Certification, 2024
Timeline
IT Helpdesk Specialist
Orin IT Consulting
04.2022 - Current
Associate Degree -
Charted Management Institute
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