Naadiyah Trollope

• Managing diaries scheduling meetings and bookings Arranging post and deliveries
• Ordering of stationary Data Capturing, filing. Administrative support to office staff.
• promoting excellence in office operations.
• Created and updated records and files to maintain document compliance.
• Collected data, input records, and protected electronic files.
• Technical support and troubleshoot issues to enhance office productivity.
• Sorted, opened, and routed mail and deliveries to meet business requirements.
• Created and updated records and files to maintain document compliance.
• Collected data, input records, and protected electronic files.
• technical support and troubleshoot any issues.
• Sorted, opened, and routed mail and deliveries to meet business requirements.
• Screened personal and business calls and directed to appropriate party.
• Used Sage accounting to produce monthly invoices, reports, and other deliverables.
• Took notes and dictation at meeting

• Analyzed large amounts of data to find patterns of fraud and anomalies.
• Reviewed reports and individual transactions which appeared suspicious to uncover Scanning Of ID's passports find fraudulent activity.
• Developed and implemented procedures to detect and prevent fraud.
• Evaluated customer data to identify and prevent fraudulent activities.
• Reviewed transactions and receipts to identify any suspicious activity.
• Connected patterns for underlying account associations to discover undetected fraud.

• Capturing Patient information onto the EVDS System
• Making sure the patient receives correct information
• Registering patient information on the EVDS system
• Assist with the patient if needed.
• Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Use to schedule appointments for doctor visits and procedures.
• Updated patient information and insurance details for accurate electronic medical records.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Assisted with medical coding and billing tasks.
• Prepared and processed patient referrals and transfer requests.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Received, recorded and filed medical payments by check, cash, and credit card.

• Data Capturing of patient report forms on SAP
  Billing for ER24 ambulances
  Medical Aid Validations
  Brief intro to ICD10 coding
  Emailing branches for outstanding documents or information
  Managing emails
  Keeping up to date with medical knowledge.
  Scanned documents and saved in database to keep records of essential organizational information.
  Evaluated source documents to locate needed information.
  Created spreadsheets for more efficient recordkeeping.
  Built and maintained tracking databases for variety of measuring aspects.
  Followed data entry protocols, rules and regulations.
  Used computer software to store and retrieve data.
  Checked for accuracy by verifying data and records.
  Compared transcribed data with source document to detect and correct errors.

Capturing application Forms and Documentation on to computer system called Alpha
Customer Services/Inbound and Outbound.
Resolved caller issues quickly and thoroughly.
Obtained client information by answering telephone calls.
Advised customers about new products and assisted customers in determining best product for needs.
Informed clients of policies and procedures.
Adopted customer feedback in process and system improvement initiatives.
Followed up on customers' inquiries to assess satisfaction with provided solutions.
Presented feedback to management on customer service trends and improvement areas.
Processed customer orders quickly and accurately for timely delivery.
Called prospective clients in market area to explain products offered and qualify leads.
Promoted current marketing campaigns and promotions.
Handled and promptly resolved customer complaints to maintain professional relationships.
Established strong customer relationships, building recommendations and loyalty.

Filing of invoices, payments, switchboard, eft's and all other documentation

• Capturing documentation into Laser-fiche and Sage (Pastel).
• Optimized information gathering and presentations with implementation of practical filing system.
• Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
• Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
• Upheld confidentiality of information to avoid potential data breaches and client lawsuits.
• Maintained physical and computer-based filing systems.
• Examined, categorized, and sorted incoming documents.
• Restored old files and archived completed files for future reference.
• Assisted with document scanning and imaging projects to support accurate file back-up.
• Maintained log books and spreadsheets documenting file data and storage receipts.
• Compiled and inventoried documents for archival.
• Managed sensitive or confidential files with attention to data security and storage policies.
• Created, implemented and monitored filing systems for easy retrieval of records.
• Sorted and classified documents into appropriate filing systems for increased traceability.